Job Description
Production Support Analyst - Network, Akamai, Cloud, Web Apps
Location : Toronto
Experience (Years) : 6-8
Essential Skills :
- Production Support Analyst to support Radio / TV Broadcast applications for our Digital Media production environment.
- This position reports to the Manager, Production Support at the downtown Toronto location.
- Experience with Radio / TV Broadcast application support, Deskside support or other functions within the Media space is key.
- Proven ability to work with Media projects to deliver new and enhanced functionality to the business is also key.
What you will be doing :
- Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
- Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
- Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Managing vendors, including tracking hardware / software issues and driving vendors to resolve issues.
- Following ITIL processes and procedures as it relates to incident management, change management and problem management.
- Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
- Manage security across the environment including user administration across various applications
- Manage service requests related to domains, DNS
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