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Production Support Analyst

Production Support Analyst

Juventus ConsultingToronto, Ontario
30+ days ago
Salary
CA$90.00–CA$105.00 hourly
Job description

Job Description

This a 1 year contract to start, location is North York.

Our client's Digital Business Automation Services is looking for a Production Support Analyst to support their Pega Case Management Platform. As a member of the Digital Business Automation Services team supporting Pega, responsibilities will include infrastructure support, stability, and performance management, as well as technical specifications, analysis, development and maintenance.

Main Accountabilities :

The Candidate will perform in-depth problem solving, troubleshooting, and conduct root cause analysis of problems and issues affecting the applications and / or their environment.

Some of the specific responsibilities are :

  • Manage and utilize monitoring tools and alerts to prevent production down time.
  • Collaborate with development team, infrastructure teams, third parties and other technical teams as necessary in the configuration and support of the applications and their environment
  • Identify and resolve complex problems and issues.
  • Provide performance improvements and capacity planning recommendations.
  • Identify and participate in system stability, upgrade, and business continuity projects
  • Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment
  • Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation

Qualifications

  • Experiences in Pega 7 and working knowledge of Pega OOB features and Engine APIs
  • 5+ years of hands on application and production support experience
  • Proven analysis and development skills preferably with a degree in Computer Science, related technology degree / diploma, or equivalent experience
  • Certification and / or working experience with Pega Platform
  • Experience with implementing Pega integration services using REST, SOAP, etc.
  • Experience in design, development and support using PRPC and frameworks
  • Experience with IBM Websphere products and Linux platforms
  • A strong team player with the ability to work effectively in a multi-site environment
  • Excellent organizational skills with the ability to handle several tasks efficiently
  • Excellent verbal and written communications skills
  • Experience with System Development Life Cycle Methodologies and Agile Methodology

    • Assets :

  • Background with Change Management and Release Management process
  • Experience with Reveille monitoring tools
  • Experience with source code management tools.
  • Understanding of web and distributed application development.
  • Experience with the FileNet P8 suite of tools

    • Notes / Unique Requirements :

  • On call support, occasional weekend and / or off-hour work in support of production support
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    Production Support Analyst • Toronto, Ontario