Job Description
This a 1 year contract to start, location is North York.
Our client's Digital Business Automation Services is looking for a Production Support Analyst to support their Pega Case Management Platform.
As a member of the Digital Business Automation Services team supporting Pega, responsibilities will include infrastructure support, stability, and performance management, as well as technical specifications, analysis, development and maintenance.
Main Accountabilities :
The Candidate will perform in-depth problem solving, troubleshooting, and conduct root cause analysis of problems and issues affecting the applications and / or their environment.
Some of the specific responsibilities are :
- Manage and utilize monitoring tools and alerts to prevent production down time.
- Collaborate with development team, infrastructure teams, third parties and other technical teams as necessary in the configuration and support of the applications and their environment
- Identify and resolve complex problems and issues.
- Provide performance improvements and capacity planning recommendations.
- Identify and participate in system stability, upgrade, and business continuity projects
- Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment
- Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation
Qualifications
- Experiences in Pega 7 and working knowledge of Pega OOB features and Engine APIs
- 5+ years of hands on application and production support experience
- Proven analysis and development skills preferably with a degree in Computer Science, related technology degree / diploma, or equivalent experience
- Certification and / or working experience with Pega Platform
- Experience with implementing Pega integration services using REST, SOAP, etc.
- Experience in design, development and support using PRPC and frameworks
- Experience with IBM Websphere products and Linux platforms
- A strong team player with the ability to work effectively in a multi-site environment
- Excellent organizational skills with the ability to handle several tasks efficiently
- Excellent verbal and written communications skills
- Experience with System Development Life Cycle Methodologies and Agile Methodology
Assets :
- Background with Change Management and Release Management process
- Experience with Reveille monitoring tools
- Experience with source code management tools.
- Understanding of web and distributed application development.
- Experience with the FileNet P8 suite of tools
Notes / Unique Requirements :
- On call support, occasional weekend and / or off-hour work in support of production support
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