Production Support Analyst

Job Description

This a 1 year contract to start, location is North York.

Our client's Digital Business Automation Services is looking for a Production Support Analyst to support their Pega Case Management Platform. As a member of the Digital Business Automation Services team supporting Pega, responsibilities will include infrastructure support, stability, and performance management, as well as technical specifications, analysis, development and maintenance.

Main Accountabilities :

The Candidate will perform in-depth problem solving, troubleshooting, and conduct root cause analysis of problems and issues affecting the applications and / or their environment.

Some of the specific responsibilities are :

• Manage and utilize monitoring tools and alerts to prevent production down time.
• Collaborate with development team, infrastructure teams, third parties and other technical teams as necessary in the configuration and support of the applications and their environment
• Identify and resolve complex problems and issues.
• Provide performance improvements and capacity planning recommendations.
• Identify and participate in system stability, upgrade, and business continuity projects
• Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment
• Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation

Qualifications

Assets :

Notes / Unique Requirements :