Senior Claims Recovery Specialist

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world?

Look no further than Zurich Canada.

If you have experience in claims subrogation collections and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Claims Recovery Specialist.

Reporting to the Investigative and Recovery Services Manager, you will evaluate legal liability and aggressively pursue, negotiate and resolve subrogation collection.

When on-site investigation is necessary, secures additional information / investigation from referring office. Communicate with insureds, witnesses, attorneys and underwriters to obtain / provide the necessary information.

Work within specific limits and authority on assignments of moderate technical complexity. Prepare, reviews and approve data input into the Loss Accounting System.

Handle multi-line and multi-jurisdictional losses.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

This is a hybrid work opportunity.

What you will do

Interacts effectively with our insureds, claimants, principals, agents, witnesses and attorneys in order to effectively complete investigations and collect assets due the company.

Interacts with national / local regulatory bureaus as needed.

• Recognizes and responds to business opportunities by finding and implementing new resources and evaluating collection practices for ways to increase efficiencies.
• Reviews bonds, accounting records, invoices and other required material during the investigation and recovery effort and notifies appropriate parties of outstanding issues as needed.
• Networks with other teams, maintaining good communication and information sharing. Makes the best use of resources available to ensure comprehensive solutions to collections issues.
• Prepares reports outlining investigation findings, analyzes cases and recommends appropriate course of action.
• Recommends and / or implements collection process improvements, integrating new concepts, approaches and attitudes while remaining focused on goals.

Monitors and controls expenses incurred on claims and salvage cases.

Job Qualifications - What you bring to the table

Required :

• Bachelors Degree and 2 or more years of experience in the Insurance Industry area
• High School Diploma or Equivalent and 4 or more years of experience in the Insurance Industry area
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Insurance Industry area
• Experience with Microsoft Office
• Knowledge of commercial lines insurance including jurisdictional laws

Preferred :

• 5 years Subrogation Insurance Industry experience
• Negotiation skills
• Strong verbal and written communication skills
• Strong analytical skills
• Organization and detail oriented skills

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.

Our DIEB initiatives are creating an environment where everyone feels welcome.

• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health / benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health.

Zurich employees receive four personal days per year to be used at their discretion.

• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society urich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together.

As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience.

We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business.

As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.