Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values Care, Commitment, Community, and Confidence.
We are seeking a driven, positive, collaborative, and adaptable individual to join our Claims Procurement Team as a Manager, Vendor Relations! The purpose of this role is to handle the performance and risk within Aviva’s Claims supply chain.
The Vendor Relationship Manager will be responsible for the timely completion of all required vendor management framework tasks and activities, management of contractual risks and compliance to obligations and service levels and remediation of all risk and performance findings.
Does this sound like you? Come join our Team!
What you'll do
Establish regular meetings with suppliers and key business stakeholder to share performance, risk and deliverable information.
Engage other stakeholders in vendor meetings as required
Supervise and run existing service level agreements (SLAs)
Establish and supervise vendor performance score carding and performance reviews
Handle and track vendor incentives and rebates
Track, mitigate and remediate supply chain operational and information security risk
Coordinate with stakeholders and Analytics to develop operational reporting to support tracking of key measures
Support procurement and business to review / establish new vendor services, service levels, discounts and pricing as the need arises
Act as a Subject Matter Expert to support supplier sourcing activities
Interact with national accounts on an as required basis to address any issues and / or requests
Participate in department evaluations to assess efficiency and financial opportunities
Participate in new project development review meetings and support delivery of Claims priorities
Reduce spend and increase vendor quality and efficiency
Regularly evaluate and assess vendor relationships and contracts based on ongoing needs, to ensure value, quality and innovation
Provides oversight and leadership into service delivery and projects, and identifies / executes on cost reduction opportunities
Participate in risk and governance reviews and manage remediation activities
Review supply chain compliance and coordinate with business and Vendor Governance to find opportunities for improvement
Negotiate and reach agreement with suppliers / vendors
What You'll Bring
PMAC or equivalent
Project Management Skills
Understanding of finance fundamentals
CIP, FCIP or CRM is an asset
Bilingual French / English preferred
Quality improvement experience (i.e. PMM, Lean Six Sigma)
A university degree in business, finance or other related field
3 - 5 years of strong vendor management and risk experience of both commodity and services
Demonstrable record of delivering major and sustainable financial savings
Proven track record of implementation and execution of value driven projects
Commercial awareness and business acuity (contract development through to execution)
Strong experience in financial analytical skills
Problem solving skills
Ability to work independently and take initiative
Time management, prioritization
Excellent presentation and communication skills at executive level
Strong knowledge and understanding of Aviva Claims structure and processes
Demonstrates sophisticated interpersonal skills
Is service oriented, self motivated, goal oriented and works well in teams
Advanced relationship management skills
Demonstrates courage and self confidence
Demonstrates ability to mediate conflict / issue resolution with ability to identify alternative solutions
Actively demonstrates Aviva values in action
What you’ll get
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Our vacation package starts at 4 weeks + the opportunity to buy an extra week.
Exceptional Career Development opportunities.
We’ll support your professional development education
Hybrid working model
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.
If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.
If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.
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