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Case manager Jobs in Moncton, NB

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Case manager • moncton nb

Last updated: 21 hours ago
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Bilingual Contract Manager

Bilingual Contract Manager

KPMG CanadaMoncton, NB, Canada
Full-time
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.The Contingent Labour...Show moreLast updated: 21 hours ago
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Office Manager

Office Manager

Kent Building SuppliesMoncton, NB, Canada
Full-time
Office managers keep the store running.They are responsible for the administration of expenses, receiving, and inventory. They play a key role in training and motivating associates.Own various proce...Show moreLast updated: 21 hours ago
Shift Manager

Shift Manager

McDonald'sDieppe, New Brunswick, Canada
Full-time
We are more than just your local restaurant.We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.Canadian famili...Show moreLast updated: 30+ days ago
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Territory Manager

Territory Manager

Brandt Group of CompaniesMoncton, NB, Canada
Full-time
Brandt is currently seeking a Territory Manager for our Moncton Construction & Forestry location.This position specializes in the sale of John Deere construction and forestry equipment, Soil Compac...Show moreLast updated: 21 hours ago
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Store Manager

Store Manager

Oscar Wylee PtyDieppe, Westmorland County, Canada
Full-time
An exciting opportunity at the newly opening Champlain Place store in 2025.Receive 2 x free prescription eyewear per calendar year to keep you on trend!. Oscar Wylee is a leading optometry company w...Show moreLast updated: 30+ days ago
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QA Analyst - Moncton, NB

QA Analyst - Moncton, NB

PLATO Testing Inc.Moncton, NB, Canada
Full-time
PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm.We insist on working with quality people who share our passion for quality testing, and have built a team of...Show moreLast updated: 21 hours ago
QA Analyst - Moncton, NB

QA Analyst - Moncton, NB

PlatoMoncton, New Brunswick, Canada
Full-time
PLATO is Canadas only Indigenous-led Indigenous staffed software testing services firm.We insist on working with quality people who share our passion for quality testing and have built a team of pe...Show moreLast updated: 11 days ago
REMOTE - Bilingual Disability Claims Specialist

REMOTE - Bilingual Disability Claims Specialist

MedavieMoncton, New Brunswick, Canada
Remote
Full-time +1
If youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place. As a national health solutions partner we put people firs...Show moreLast updated: 23 days ago
Gun Vault Specialist

Gun Vault Specialist

Bass Pro Shops Canada ULCMoncton, New Brunswick, Canada
Full-time
Responsible for maintaining a complete thorough and accurate firearms inventory for the retail location to include the acquisition and disposition of firearms within federal legal requirements.Supp...Show moreLast updated: 30+ days ago
HOME OFFICE NB : Disability Management Case Managers (Specialists)

HOME OFFICE NB : Disability Management Case Managers (Specialists)

Organizational Solutions Inc.New Brunswick
Remote
Full-time
Manage disability claims (STD / LTD) for our clients and help their employees return to work in a safe, timely way.You’re exceptionally skilled at fact gathering, reviewing objective medical informat...Show moreLast updated: 30+ days ago
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Finance Manager

Finance Manager

AutoCanadaMoncton, NB, Canada
Full-time
Be among the first 25 applicants.Moncton Chrysler Dodge Jeep Ram.Moncton Chrysler Dodge Jeep Ram.AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Ca...Show moreLast updated: 21 hours ago
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Senior Manager / Manager

Senior Manager / Manager

Baker Tilly GMA LLPRiverview, NB, Canada
Full-time
We at Baker Tilly are seeking a.This position would report directly to the partner group and provide support to all members of the team. Baker Tilly is an independent member of Baker Tilly Canada.Wi...Show moreLast updated: 30+ days ago
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Project Manager

Project Manager

First Onsite - CAE1H, NB, Canada
Full-time
This position ensures that property owners have an outstanding customer experience and are informed and satisfied throughout the process. If this sounds like the project management opportunity for y...Show moreLast updated: 30+ days ago
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construction manager

construction manager

Government of Canada - AtlanticMoncton, NB, Canada
Full-time
Work must be completed at the physical location.There is no option to work remotely.Green jobs contribute to environmental preservation, conservation, and restoration. This information was provided ...Show moreLast updated: 1 day ago
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Bilingual Disability Case Manager

Bilingual Disability Case Manager

Sun LifeMoncton, NB, Canada
Full-time
You are as unique as your background, experience and point of view.Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their f...Show moreLast updated: 1 day ago
ENGINEERING MANAGER

ENGINEERING MANAGER

Bemsiq ABMoncton, New Brunswick, Canada
Full-time
Greystone Energy Systems is growing, and we are looking for a motivated.Engineering team in Moncton, New Brunswick.You will collaborate closely with all Engineering Disciplines (Mechanical, Softwar...Show moreLast updated: 13 days ago
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Shift Manager

Shift Manager

Restaurants McDonald’s des Hautes LaurentidesDieppe, Westmorland County, Canada
Full-time
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Nous sommes bien plus que votre restaurant du coin. Saviez-vous que d’un océan à l’autre, nous servons ...Show moreLast updated: 30+ days ago
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Pharmacy Manager

Pharmacy Manager

Jace Holdings Ltd.Moncton, Moncton Parish, Canada
Full-time
Embark on a rewarding career with Sobeys Inc.Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact. We are a market leader in grocery and pha...Show moreLast updated: 30+ days ago
Case Manager - Group insurance

Case Manager - Group insurance

Assumption LifeMoncton, New Brunswick, Canada
Full-time
This position will be responsible for providing our clients employees with support on behalf of the employer when those employees are on disability leave or at high risk of missing work due to a he...Show moreLast updated: 30+ days ago
Finance Manager

Finance Manager

ReCar MonctonMoncton, New Brunswick, Canada
Full-time
Are you passionate about people and driven to succeed If so a.ReCar could be the perfect fit for you!.We are seeking a highly motivated and experienced Automotive Finance Manager to join our dynami...Show moreLast updated: 15 days ago
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Bilingual Contract Manager

Bilingual Contract Manager

KPMG CanadaMoncton, NB, Canada
21 hours ago
Job type
  • Full-time
Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, balancing the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by

  • Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
  • Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
  • Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)

What You Will Do

Reporting the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources - during the initial setup, while on contract, and when renewing or departing - for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size - from individual to multi-million dollar organizations). The Contract Manager

  • Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients / projects.
  • Independently works on multifaceted complex cases, escalations, and requests to result in effective and timely resolution
  • With accountabilities for complex contract revisions, comprehensive risk assessments, change management, and managing difficult relationships;
  • On matters relating to classification, independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time / expense, agency / staffing firms, and subsidiaries; and
  • By often partnering with internal subject-matter experts such as the Office of the General Counsel (i.e. Legal), Risk Management, Procurement, ITS Security, Finance, Partnership Matters, and external service providers.
  • Under the guidance of the Leader of the CLO, works on complex and high-risk cases inherent with engaging the contingent workforce, including, but not limited to matters related to external legislative and regulatory compliance (e.g. CRA, ESA, and laws), as well as KPMG Global and KPMG Canada polices and guidelines with respect to engaging third-party resources, independence, tax considerations, immigration, and data security.
  • The successful candidate would be responsible for, but not limited to

    Case Management (Standard)

  • Promote the CLO’s internal brand through a customer-centric delivery approach to the business and external resources and by exhibiting attributes of a subject-matter expert and trusted advisor.
  • Manage all cases within KPMG’s vendor management system (Flextrack) as a super-user of the system.
  • Train internal clients on submitting requests through Flextrack and utilizing the system
  • Gather, interpret, and assess information related to the setup and case management of external resources.
  • Conduct required due diligence on resources (KPMG history, background checks, independence, business verification, etc.).
  • Educate and advise stakeholders on course of action.
  • Maintain continuous contact with stakeholders to keep them apprised of progress related to their cases or requests.
  • Document and maintain information in shared record-keeping tools to be used as reference data, source information for reporting and analytics, and be utilized for compliance audits.
  • Be aware of flags that would deem a case to be ‘complex.’
  • Collaborate with other members of the team to ensure business needs are met.
  • Case Management (multifaceted / complex) - comprised of ‘Case Management (standard)’ above plus the following

  • Liaise and consult with various Subject Matter Experts (SMEs) to independently manage escalations and complex cases.
  • Mediate contract negotiations between multiple parties and stakeholders.
  • Draft customized clauses for third-party agreements, including liaising with vendors and the Office of the General Counsel (OGC) for clause amendments.
  • Navigate the requirements for unique case complexities independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time / expense, agencies / staffing firms, and subsidiaries
  • Conduct risk classification assessments on resources in direct contractual relationship with the firm, to prevent misclassification risks.
  • As programs and processes evolve, support Hiring Managers and external resources with a high-touch change management approach to enable smooth transitions.
  • Manage challenging client relationships.
  • Continuous Improvement / Projects

  • Strive for service excellence by recommending improvements and modifications to existing practices and processes.
  • Stay current on related contingent workforce matters, legislation, policies, and practices.
  • Participate or lead a stream of work on a project (departmental-centric or national).
  • Other non-case related duties / projects as assigned.
  • Miscellaneous

  • Inquiries Respond to ad hoc inquiries / requests to the CLO functional mailbox (or own inbox) by providing education, instructions, clarifications, redirection, information, etc. or triaging appropriately.
  • Reporting Provide internal clients with reporting on contract spend, codes, etc and provide training on how they can pull reports for themselves.
  • Escalations Respond and defuse frustrated and / or resistant clients and external resources.
  • Education (formal) Lead education sessions to new Hiring Managers or members of the broader HR community.
  • Contribute to firm objectives (e.g. inclusion, mental health, community involvement, brand campaigns, etc.)
  • Lead or mentor other members of the CLO team and / or broader HR community as opportunity presents.
  • What You Bring To The Role

  • College or University degree in a relevant field.
  • 5+ years’ experience dealing with contract labour or a contingent workforce in a case management capacity, with basic knowledge on related matters.
  • Previous experience drafting third-party agreements (including staffing / agency agreements), including liaising with multiple parties for clause modifications and negotiations.
  • Previous exposure to immigration matters related to resourcing.
  • Superior written and verbal communication skills, in both English and French (bilingualism preferred), including ability to influence and confidently deliver messages using simple language or to simplify complex messages.
  • Demonstrated ability to act as a trusted advisor, and ability to deal with multiple stakeholders including senior firm members / Partners, contractors, external service providers, and various subject-matter experts (e.g. legal, tax experts, and risk management).
  • Attention to detail and accuracy is paramount.
  • Proven ability to work well in a fast paced, highly demanding, team environment, and manage a high volumes of open cases with varying degrees of complexity.
  • Organized, and able to manage competing priorities for multiple stakeholders.
  • Consistently deliver value to all stakeholders by providing timely, high-quality service and documentation.
  • Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments.
  • Demonstrated success on operational, process driven initiatives.
  • Proficient and comfortable with working in multiple technologies.
  • Advanced knowledge of MS Office, especially MS Excel.
  • Previous legal training or experience an asset.
  • Experience with ServiceNow and Flextrack (or other VMS) an asset.
  • This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and / or apply policies, practices, laws and and / or regulations during the regular course of their employment.

    KPMG BC Region Pay Range Information

    The expected base salary range for this position is $73,000 to $109,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

    Providing you with the support you need to be at your best

    Our Values, The KPMG Way

    Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

    KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

    Adjustments and accommodations throughout the recruitment process

    At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

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