Customer Sales Associate

At Trane Technologies

and through our businesses including Trane

and Thermo King

we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world.

We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go .

What's in it for you :

Trane in Edmonton, AB Canada is hiring a Customer Sales Associate for our Residential Parts & Supply Store! As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders and responding to their inquiries.

Store Hours : Monday - Friday 7 : 30 am - 5 pm.

Thrive at work and at home :

Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs WE DARE TO CARE!

Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions up to a 5% Company contribution.

• Paid Time off , including volunteer time off to support your volunteer efforts in your community.
• Educational and training opportunities through company programs along with tuition assistance
• Learn more about our benefits here !

Where is the work :

This position has been designated as onsite.

What you will do :

• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
• Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs;

present to customers in person and on the phone.

• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse / inventory management work as needed cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location.

Occasionally operate a forklift and lifting up to 50lbs.

What you will bring :

• GED or High School Diploma required
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.
• Minimum of 2 years of inside sales, retail, or related experience; HVAC sales / knowledge and a mechanical aptitude is beneficial
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Compensation :

Base Pay Range : $50,000 - $60,000 CAD

Total compensation for this role will include a commission / incentive plan.

Equal Employment Opportunity :

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.