MSP Support Specialist

One of our Lower Mainland MSP’s is searching for a Support Specialist to join their team on a one year basis. This position involves providing Level 1 and Level 2 support and ensuring efficient and effective resolution of IT-related issues for clients.

The role is on-site based in Vancouver, BC. To learn more, apply now or email your profile to [email protected].

Responsibilities :

• Support clients with technical issues involving Microsoft related technologies
• Troubleshoot and resolve IT-related issues Strong understanding of operating systems, business applications, printing systems and network systems
• Build and maintain strong customer relationships by delivering exceptional customer service and promptly addressing user inquiries.
• Collaborate with team leads and other IT professionals to ensure efficient problem resolution.
• Document and track support requests, ensuring timely and accurate record-keeping.

Qualifications :

• Previous experience providing Support in an MSP environment.
• Related IT certifications such as ITIL, MTA, or MCSA
• Strong problem-solving skills and the ability to work well in a team.
• Excellent customer service skills with the ability to establish and maintain positive relationships with clients.
• Strong communication skills, both written and verbal.
• Proven ability to work independently and efficiently.

Pay Rate : $60-$70k / year

Please note that the posted salary range for this role may vary based on seniority, qualifications, or prior experience.

We are always looking for talented people to join our network, and if your desired compensation isn't reflected in this posting, please send your application for review regarding related opportunities.

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