Customer service Jobs in Vancouver, BC

Key Equipment Services – Customer Service Representative

$22 - $24 per hour

Overview

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day in the life

As a CSR you are the first point of contact for the customer, so your main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There’s always something to learn and this keeps the job fresh and challenging!

Responsibilities

• Communicates with customers in a courteous and customer-focused manner.
• Acts as the first point for conflict resolution by listening and empathizing with dissatisfied customers to reduce escalation and achieve a resolution.
• Provides customers with requested information.
• Creates service orders using our ERP system from service.
• Ensures accuracy of information at every step of every process.
• Builds positive relationships with all customers through active listening.
• Works closely with other members of the customer service team, and with dispatchers.

What you will bring

Why work for us?

Our recruitment process

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

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