Customer success manager Jobs in Vancouver, BC
Create a job alert for this search
Customer success manager • vancouver bc
Last updated: 1 day ago
Launched in 2021, our technology measures and verifies the impact of restoration projects from the ground-up; thereby elevating the credibility of those global restoration projects and unlocking in...Show moreLast updated: 1 day ago
Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns.These campai...Show moreLast updated: 30+ days ago
As a Customer Success Manager on our.In this role, you’ll serve as the primary point of contact for some of Tipalti’s highest-profile, top‑tier customers, building and maintaining long‑lasting rela...Show moreLast updated: 30+ days ago
Apply for the Customer Success Manager role at Canals.Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.
Our platform seamlessly integrate...Show moreLast updated: 21 days ago
Customer Success Manager (Physiotherapy).Customer Success Manager (Physiotherapy).This range is provided by Trexo Robotics.
Your actual pay will be based on your skills and experience — talk with yo...Show moreLast updated: 1 day ago
We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting‑edge technologies to help ensure regulatory compliance, combat b...Show moreLast updated: 30+ days ago
Unblocked, you’ll guide customer accounts from onboarding, through upgrades and renewals, making sure they achieve their desired outcomes and get maximum value from our platform.Unblocked is a high...Show moreLast updated: 30+ days ago
We seek an experienced Customer Success Manager (think of it as a customer goal coach) with a deep understanding of supporting customers in a Software as a Service environment.Our customers are lea...Show moreLast updated: 30+ days ago
Customer Success Manager (Vancouver).Be among the first 25 applicants.We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cu...Show moreLast updated: 30+ days ago
Join to apply for the Enterprise Customer Success Manager role at Brex.Be among the first 25 applicants.Brex is the AI-powered spend platform.
We help companies spend with confidence with integrated...Show moreLast updated: 29 days ago
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
ShareDo, part of Clio, is a cutting‑edge adap...Show moreLast updated: 30+ days ago
We are looking for an enthusiastic outgoing and internationally-minded Customer Success Manager with an interest in technology to manage and own your book of business of high value complex accounts...Show moreLast updated: 30+ days ago
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Manager of Customer Success to coach and support a team of Customer Success...Show moreLast updated: 19 days ago
Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting.
Track and report on hours spent on...Show moreLast updated: 30+ days ago
Manager, Customer Success Operations.Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are c...Show moreLast updated: 14 days ago
Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.
We are transforming the legal experience for all...Show moreLast updated: 18 days ago
Customer Success Manager – $76,500–$103,500 CAD | Full-Time.Vancouver, Calgary, or Toronto.If you're passionate about customer success, relationship building, and driving strategic growth, this rol...Show moreLast updated: 30+ days ago
Manager, Customer Success#### Vancouver, British Columbia, CanadaManager, Customer Success • •Why join us • •Brex is the AI-powered spend platform.
We help companies spend with confidence with integrate...Show moreLast updated: 1 day ago
Enterprise Customer Success Manager.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our platform, Ubuntu, is very widel...Show moreLast updated: 30+ days ago
Customer Success Manager
veritreeVancouver, BC, CAFull-time
Quick Apply
- Promoted
Customer Success Manager
Fobi AIVancouver, BC, CanadaFull-time
Customer Success Manager
TipaltiVancouver, Metro Vancouver Regional District, CAFull-time
Customer Success Manager
CanalsVancouver, Metro Vancouver Regional District, CAFull-time
Customer Success Manager (Physiotherapy)
Trexo RoboticsVancouver, Metro Vancouver Regional District, CAFull-time
Customer Success Manager (Vancouver)
Norwest VentureVancouver, Metro Vancouver Regional District, CAFull-time
Customer Success Manager
GetunblockedVancouver, Metro Vancouver Regional District, CAFull-time
Customer Success Manager- Filled!
Go REcruitmentVancouver, Metro Vancouver Regional District, CAFull-time
Customer Success Manager (Vancouver)
GeoComplyVancouver, Metro Vancouver Regional District, CAFull-time
Enterprise Customer Success Manager
BrexVancouver, Metro Vancouver Regional District, CAFull-time
Senior Manager, Customer Success
Themis Solutions Inc.Vancouver, Metro Vancouver Regional District, CAFull-time
Customer Success Manager
BlueOptimaVancouver, British Columbia, CanadaFull-time
Manager, Customer Success
SOCiVancouver, Metro Vancouver Regional District, CAFull-time
- Promoted
Customer Success Manager
Targeted TalentBurnaby, BC, CanadaFull-time
Manager, Customer Success Operations
ClioVancouver, Metro Vancouver Regional District, CAFull-time
Customer Success Operations Manager
Themis SolutionsVancouver, British Columbia, CanadaFull-time
Customer Success Manager
School ResultVancouver, Metro Vancouver Regional District, CAFull-time
Manager, Customer Success
Brex Inc.Vancouver, Metro Vancouver Regional District, CAFull-time
Enterprise Customer Success Manager
CanonicalVancouver, Metro Vancouver Regional District, CAFull-time
- Victoria, BC (from $ 82,500 to $ 187,892 year)
- Toronto, ON (from $ 74,326 to $ 181,905 year)
- Vancouver, BC (from $ 72,564 to $ 181,856 year)
- Old toronto, ON (from $ 73,649 to $ 181,809 year)
- Calgary, AB (from $ 83,236 to $ 181,748 year)
- St. John's, NL (from $ 75,000 to $ 180,914 year)
- Longueuil, QC (from $ 66,989 to $ 180,680 year)
- Vaughan, ON (from $ 61,600 to $ 179,903 year)
- Burnaby, BC (from $ 85,000 to $ 179,862 year)
- Ottawa, ON (from $ 81,500 to $ 179,839 year)
Customer Success Manager
veritreeVancouver, BC, CA1 day ago
Job type
- Full-time
- Quick Apply
Job descriptionDrive expansion opportunities equal to 10% of book ARR. Partner with Sales to close at least 2 upsell / cross-sell deals. Provide insights that result in 1-3 roadmap, CS process improvements to scale or marketing changes implemented Represent the company in customer-facing events (webinar, case study, panel) involving min 30% of key customer base. Throughout your interactions with customers, you will foster a deep connection that transforms satisfied customers into enthusiastic advocates and raving fans of Veritree. You will take ownership of the onboarding process, ensuring a smooth transition for new customers as they begin their journey with veritree. You will collaborate with cross-functional teams to get new customers up and running quickly and effectively. You will act as a bridge between customers and technical support, ensuring that customers receive timely and effective assistance and training. You will partner closely with customers to understand their unique needs and goals, helping them realize value and success through our platform. You will work proactively to ensure high customer retention rates and successful contract renewals. Collaborating with the Sales team, you will identify opportunities for upselling and cross-selling additional products or services to existing customers. You will gather feedback, insights, and suggestions from customers and communicate this valuable information to internal teams, including Sales, Operations, Product, and Impact. You will demonstrate a commitment to ongoing learning and experimentation, working closely with partners to identify and implement successful strategies. You will help streamline and scale the Customer Success team by developing repeatable and successful processes and plays. You will project a positive, upbeat, and professional tone in all communications, both internally and externally, while also embodying veritree's core values. You must be willing to travel to customer sites and to veritree’s office as required to strengthen relationships. 4+ years of B2B customer-facing experience with a high degree of comfort meeting and presenting to executive-level contacts. Exceptional communication skills whether over email, phone call, video call, or in-person. Proficient using Excel, Hubspot (or other project management tool), Slack, and Google Experience working in a fast-paced work environment with the ability to work independently, prioritize responsibilities, and manage time effectively. You thrive in a fast-paced, sometimes ambiguous environment with little or changing processes SaaS experience is highly beneficial but we recognize experience comes from all walks of life You have a strong bias for action and diving in to learn the ins and outs of our products and services. Your strong and curious nature makes you unafraid to ask questions about our products, business, and our partners’ goals. You are driven to help others succeed, both our customers & your colleagues! Competitive salary with a performance-driven framework that ensures fair and consistent compensation reviews, tied to individual impact and business growth Extended health, dental, and vision benefits Additional Health Spending Account (HSA) / Lifestyle Spending Account (LSA) to support your well-being and lifestyle interests A variety of time-off programs, including vacation, personal days, and a 4-week remote work program each year Employee discount with tentree, our sister company A flexible, hybrid work environment designed for collaboration and focus-driven impact
veritree and Job Overview
veritree is an award-winning climate tech start-up based in Vancouver. Launched in 2021, our technology measures and verifies the impact of restoration projects from the ground-up; thereby elevating the credibility of those global restoration projects and unlocking investment in nature. We're on our way to embedding nature into 100,000 businesses and planting 1 billion verified trees by 2030.
At the center of our Customer Success team is the Customer Success Manager. You're dedicated to cultivating strong customer relationships and proactively engaging customers throughout their veritree journey from go-live to renewal. Your passion for enhancing customer experience shines through in your personalized approach. Your ability to ask the right questions, blend data-driven decision-making and intuition, along with your problem-solving skills and attention to detail, sets you apart.
Your understanding of individual customer journeys, adept questioning, and knack for problem-solving make you exceptional. We're about to experience significant growth and need an innovative and passionate Customer Success Manager to help scale our team.
6 Month Key Outcomes (6mKOs)
Customer Relationships & Retention
- Maintain ≥90% gross retention of Restorative Partners
- Achieve renewal discussions initiated ≥3 months before contract end in 90% of accounts.
2. Growth & Expansion
3. Cross-Functional Impact
What You’ll Do :
Requirements
Qualifications
Personal Strengths
You are a creative thinker and problem solver who loves to tell stories.
Benefits
Benefits & Compensation Overview
At veritree, we recognize that compensation and performance development are key to attracting and retaining top talent. Our approach is grounded in fairness, transparency, and creating opportunities for growth as both our people and business scale.
Some highlights you can expect include :
veritree ensures that compensation is reviewed fairly and consistently, with opportunities for salary progression tied to sustained performance. As such, the salary range for this role is $61,000 to $71,000 CAD.
This range is positioned around the 50th-75th percentile of market data we’ve collected, reflecting our commitment to competitive pay. Final offer amounts are based on individual experience and skillset of the candidate demonstrated during the recruitment process.
We reserve the >
75th percentile of our salary ranges for internal employees who demonstrate sustained high performance and impact at veritree.
veritree is an equal opportunity employer. We are committed to building a team that represents diverse backgrounds, perspectives, and skills. All employment decisions are made on the basis of qualifications, merit, and business needs.