Merchandise Event Lead

The Merchandise Event Lead will help oversee merchandise operations within the Lansdowne Sport main store including during TD Place events that require merchandise, ensuring each fan and guest has an exceptional experience!

What You’ll Do

• Welcome guests in a polite and friendly manner;
• Restocking merchandise stores;
• Inventory control and management of Lansdowne Sports & satellite stores;
• Fulfill online orders for delivery;
• Resolve questions brought up by guests;
• Support customers in locating merchandise;
• Provide product knowledge pertaining to all event merchandise;
• Maintain merchandise kiosks / stores in presentable fashion;
• Enforce event rules and relevant health and safety regulations.

What’s Needed

• Professional and neat presentation;
• The ability to provide excellent customer service;
• Flexible attitude, accountable, and a team player;
• Excellent interpersonal and communication skills;
• Highly organized and attentive to detail;
• 2-4 years retail / customer service experience;
• Capable of lifting 40 pounds;
• The ability to manage crowds and remain calm in stressful situations;
• The ability to stand for extended periods;
• Available to work weekends, nights and public holidays;
• POS knowledge;
• Bilingualism is an asset.

What’s in it for you?

Located at Lansdowne Park, the TD Place is part of the Ottawa Sports and Entertainment Group (OSEG) of companies, and is the largest and most varied sports and entertainment complex in the city.

We operate the Ottawa REDBLACKs and Ottawa 67’s, and host live entertainment events and other professional sports tenants including the Ottawa Blackjacks, Atlético Ottawa, and the new Professional Women’s Hockey League.

OSEG and its related Foundation were founded on the vision of its partners - a vision to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities.

Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to participate in the recruitment process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place, as one of Canada's Safest Employers, is committed to providing a safe and enjoyable experience for all employees and guests.

We encourage that you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We acknowledge the time and effort that is required to apply and thank all applicants for their interest. Depending on volume, we may only be able to respond to those who demonstrate within their application that they meet the requirements of the role.

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