Information Technology Governance Consultant

LeverageTek is actively seeking an IT Governance Specialist for a 6-month contract with its Ottawa-based customer.

Work Location

The successful candidate will be required to work 1-2x / week on-site at the customer headquarters in Ottawa, ON.

Key Tasks

• Assist the ITS department by providing expert guidance and hands-on support in three key areas : IT Cloud Strategy, IT Governance Framework development, and the implementation of several IT Service Management (ITSM) processes.
• Work closely with IT leadership and stakeholders to ensure the effective planning, development, and implementation of these initiatives, aligning IT capabilities with the strategic goals, enhancing service delivery, and optimizing IT operations.

Responsibilities

• IT Governance Framework Development :
• IT Governance Model Design
• Governance Process Implementation Plan
• Governance Documentation
• IT Service Management (ITSM) Processes Development :
• Service Catalog Management (SCM) for Business Partners
• Service Request Catalog
• SCM Process Development
• Service Request Fulfillment (SRF) Process
• Application Portfolio Management (APM) Phase 1
• Application Portfolio Management (APM) Process
• APM Phase 2 : Analysis and Recommendations
• APM Phase 3 : Business Case Development and Implementation
• Hardware Asset Management (HAM) Process
• Internal Service Catalog
• Operational Level Agreements (OLAs)
• Service Level Management (SLM) Framework
• IT Cloud Strategy Development :
• Cloud Readiness Assessment Report
• Cloud Strategy Roadmap : A strategic document outlining the planned approach for cloud migration, hybrid cloud integration, and multi-cloud management, ensuring alignment with the college’s strategic objectives.
• Cloud Governance Framework
• IT Service Management (ITSM) Process Implementation :
• Provide advice and guidance for Salesforce Implementation
• Progress Reports
• Final Documentation

Key Qualifications

• 15+ years of experience in IT governance, cloud strategy, and service management within small to medium-sized organizations.
• Proven experience in implementing IT Service Management (ITSM) processes, including Service Catalog Management (SCM), Service Request Fulfillment (SRF), Service Level Management (SLM), Application Portfolio Management (APM), and Hardware Asset Management (HAM), with a strong understanding of ITIL best practices.
• Demonstrated success in designing and implementing IT Governance Frameworks that align with institutional goals and regulatory requirements.

Qualifications

• 4-year Degree or a Master’s in computer science, Management Information Systems, Computer Engineering, or a related field within Information Technology.
• Experience in developing and executing IT Cloud Strategies, including cloud migration, hybrid cloud management, and multi-cloud integration.
• Experience leading cross-functional teams and working collaboratively with multiple stakeholders.
• Ability to provide visionary leadership and guide the organization through complex IT transformations.
• Strong project management skills, with experience managing multiple projects concurrently and delivering high-quality results under tight deadlines.
• Analytical Thinking : Excellent analytical skills, with the ability to assess complex IT environments and develop strategic plans and recommendations.
• Outstanding written and verbal communication skills, with the ability to present complex information to technical and non-technical audiences.
• Vendor Management : Experience in negotiating with and managing relationships with cloud service providers and other IT vendors.
• Change Management : Ability to promote and manage organizational change to ensure successful implementation of new processes and strategies.
• In-depth knowledge of IT governance models, cloud architecture, ITSM frameworks, and best practices in IT operations and service management.
• Familiarity with IT infrastructure, cybersecurity, data privacy, data governance, and risk management practices.
• Practical experience with cloud platforms such as AWS, Azure, or Google Cloud, and service management tools like Remedy, ServiceNow or Salesforce.

Assets

• Experience in IT governance, cloud strategy, and service management within the higher education sector.
• Certifications in IT Governance (e.g., COBIT, TOGAF), Cloud Computing, and Expert (V3) or Leader Level (V4) ITIL.
• PROSCI certification.
• CBAP certification.
• PMP certification.

About LeverageTek IT Solutions

Thank you for taking the time to apply! Since our company’s inception in March 2003, LeverageTek IT Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of technology staffing and business consulting services.

With hundreds of successful engagements to our credit with many of Canada’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis.

We work with customers across all sectors including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more.

Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship.

Accessibility accommodations are available upon request.

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