Senior Manager, IT Vendor Management

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

The IT Vendor Management Team (ITVM) manages the strategic relationships with top vendors in the IT space. We are looking for a forward-thinking and resolution minded Senior Manager, IT Vendor Management, who will be primarily responsible to Lead an assigned IT Portfolio from a Vendor Management perspective.

The role will include maturing current processes, providing oversight of an assigned portfolio and governing the assigned third-party IT relationships.

The role requires an effective leader and communicator, with strong vendor management and relationship management skills, a strong eye for business, acute analytical skills, and the demonstrated ability to use creative thinking and innovation to solve complex problems and support internal business requirements.

The role also requires a strong background in Procurement, the ability to work with Executives and knowledge of IT vendors.

Key to this position is acting in a leadership role, ensuring a solid governance process is followed within the assigned portfolio, driving delivery of savings, and ensuring business expectations are being met.

The preferred candidate must also be comfortable working in a fast-paced environment and values teamwork.

Does this sound like you?!

What you will do :

• Establish & maintain relationships with our strategic Vendors / Partners
• Drive broad adoption and provides an unparalleled customer experience.
• Define the vision and business strategy for the portfolio including metrics and KPI's for measuring results.
• Develop vendor relationships inclusive of terms negotiations and growth focused initiatives.
• Devise a clear framework for making day to day decisions.
• Lead the execution of projects or contributes as required.
• Partner with Procurement to ensure procure to pay cycle is operating efficiently and effectively.
• Partner with Risk and Audit to ensure third party due diligence and requirements are being met.
• Working with Finance, manage and maintain the financial due diligence for the portfolio assigned.
• Implement a sound governance process.
• Acts as an escalation point between Vendors / LOB / Management
• Captures Line of Business satisfaction trending and motivates change.
• Take a leadership role towards entrenching a "service culture" within IT.
• Develops key leading measures to drive efficiency of service.
• Drive maturity of the Framework aligned organizational strategy.
• Depth of knowledge on vendor governance practices
• Identify opportunities within the current approach to improve Vendor engagement.
• Influence culture shift to support high adoptability of changes.
• Lead process change & drive service improvements.
• Lead efforts driving cost efficiencies & operational effectiveness.

What you will bring :

• University Degree is a must (any area of study)
• Knowledge of Financial, Commercial & Risk would be of benefit.
• Experience in negotiating with internal and external partners.
• Experiencing in presenting to senior leadership
• Scope of awareness of IT environments
• Understanding of IT Contracts & Contract Management
• Proficient in MS Office suite - specifically Excel & PowerPoint
• Analytical background and ability to present data (effectively)
• Ability to manage customer expectations & communicate effectively.
• Able to make good judgments / decisions after detailed investigation.
• Ability to prioritize business need and understand inherent risk.
• Can adapt and is collaborative to the needs of different environments and people.
• Able to work independently or in a team with minimal direction.

What you'll get :

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees' physical and mental health
• Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.

This process applies throughout your career with Aviva Canada.