Associate Manager, IT - Release Management

Description

The Associate Manager Release Management will be a key component of the IT ERP Capabilities Team. The role will implement and report against KHC Release Management principles.

Primary Responsibilities

Develop and maintain release management standards and documentation.

Ensure adherence to Kraft Heinz global IT standards and procedures while employing continuous improvement of Release Management processes, tools and repositories

Manage SAP outages with cross functional global teams and provide appropriate communication including associated impacts

Coordinate cutover through SAP landscape (F / D->

Prod)

Facilitate Hypercare for major releases, implementations, and other projects

Leads monthly releases including coordination with Change Management and Test Hub

Perform routine transport management activities including guidance and approvals

Contribute to development of annual and forward planning release calendars including publication and communication of changes

Participate in CAB, GCC, etc. to provide input and guidance as pertains to Release Management, including presentations as applicable.

Maintain relationships and orchestrate work between different teams at different locations during cutover and project release activities.

Provide release reporting metrics and follow-up of over-due / abandoned items.

Maintain release repositories including associated documentation (timelines, build metrics, testing, status reporting, etc.)

Additional contributions, with possibilities to lead, include :

Present release status at weekly Leadership meetings

Identifying and reporting upon release risks / issues identified from Release perspective

Identify and define release scope with IT leads and Project Managers

Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes

Report upon and conduct Release Readiness reviews, Milestone Reviews, and Business Go / No-Go reviews

Define, coordinate and facilitate Technical Go-live activities per plans and checklists

Appetite for Success :

Project & Process Management

Vendor Relationship Management

Influencing and Negotiating

Acting as an Owner

Problem solving and Critical thinking

Thrive in a results-driven environment

Effective communication and troubleshooting skills, relationship building skills, and work effectively in a team environment with both local and remote teams

Advanced interpersonal, oral, and written communication skills, and able to multitask effectively

Qualifications

Team Leadership and management of cross functional teams

Experiences working in multinational companies operating in the consumer goods environment

Proven track record of successful assignments and positive results

Support through different time zones with geographically dispersed teams and clients

Experience with testing methodology, subject areas and activities, including test planning, preparation, execution and reporting

Strong leadership capabilities and excellent interpersonal, verbal and written communication skills

Experience in handling and leading escalations and managing resolution of critical issues

Experience in coordination with PMO and aligning on methodology and process

Experience in HP Quality Center is highly preferred

SAP S4 and Legacy application knowledge a plus.

Location(s)

Toronto - Queen's Quay - Headquarters