Job Description
The primary function of the Operation Manager - Infrastructure is to support and oversee day to day IT operational delivery.
This includes hardware and software lifecycle management, server builds and patching, support and access management.
What You Will Be Doing :
- Reviews and implements best practices and innovations across windows server landscape.
- Coordinates support with vendors for maintenance, upgrades and ongoing support .
- Assist in the development and design of processes and procedures for Disaster Recovery in conjunction with IT Operations
- Management of VDI / Virtual desktop environments and Infrastructure.
- Storage configuration, monitoring and management.
- Design, implement, manage and maintain a stable, responsive, highly available cloud infrastructure.
- Act as a liaison of technical support to all departments to resolve complex issues and problems
- Manage overall team performance, metrics and SLAs.
- CMDB management.
- Owns RCAs for all infrastructure Incidents
- Acts as a point of escalation for all infrastructure service-related tickets.
- Manages an accurate, up to date and SOP documentation libraries.
- Support On Call team for high priority incidents, including on evenings and weekends.
Qualifications
What You Should Have :
- Education : Bachelor's Degree in Computer Science, Information Technology, or related field
- Certificates : AWS Certified Sys Op Admin, ITIL, MCSE, etc.
- 8+ years’ experience in IT Operations and Infrastructure.
- 6+ years of expertise in Infrastructure technology, Virtualization, Cloud, IT Support and management.
- Practical knowledge and experience with a broad range of infrastructure technologies and Internet facing environments. Examples including AWS, Windows Servers, VMware, Windows Servers.
- Demonstrated ability to design infrastructure achieving high levels of availability.
- Expertise in storage technologies, configuration and management.
- Experience in Enterprise-level software package integration and deployment.
- Expert understanding of infrastructure project lifecycles.
- Ability to translate business requirements into technical architectures & operation methodologies.
- Proven experience with defining and evaluating solutions, vendors, and technologies related to IT infrastructure.
- Exceptional leadership and communication skills to navigate the organization and motivate the teams.
- Ability to collaborate effectively in a fast-paced, team environment.
- SCCM and Patch management lifecycles.
- Enterprise change management process.
- Experience in BaaS and DR / BCP
- Problem and Incident root cause analysis
- Hands on experience with IaaS, PaaS, EC2
Additional Information
All your information will be kept confidential according to EEO guidelines.
Notice to Ontario Applicants Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process.
If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process.
If you require accommodation, we will work with you to determine how to meet your needs.
Note to Internal Applicants : All internal applicants are required to notify current manager regarding interest in applying for this role.
IT Operations Manager, Infrastructure
Notice to Ontario Applicants - Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. The primary function of the Operation Manager - Infrastructure is to support and ov...
Manager, Infrastructure and Cloud Operations
The Manager, Infrastructure and Cloud Operations is a key member of the team that develops and maintains the design and integrity of the corporate infrastructure and cloud systems/services. The Manager, Infrastructure and Cloud Operations will collaborate with the Technology & Support Services l...
Senior Manager, IT Infrastructure
The Senior Manager, IT Infrastructure helps to determine and drive the IT operations framework and solution lifecycle, and has extensive hands-on experience with infrastructure technologies. The Senior Manager, IT Infrastructure leverages their network of business and IT partners to plan and deliver...
Sr. IT Project Manager to manage transformation and modernization projects related to infrastructure and ERP.
IT Project Manager to manage transformation and modernization projects related to infrastructure and ERP. Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. Identify and manage project dependencies and critical path. Ma...
operations manager - trade, broadcasting and other services
Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions. Work conditions and physical capabilities. Authorize and organize the establishment of major departments and associated senior staff positions. ...
Manager, Application and Infrastructure Operations
Experience with IAM tools and products preferred especially experience with managing identities with any of the following: Sailpoint IIQ (strongly preferred), Sailpoint File Access Manager, Active Directory, Quest Active Server Role / One Identity, RadiantLogic FID, Oracle Waveset, etc. The Manager,...
Manager, IT Infrastructure
JOB PURPOSE Reporting to the Director, IT Operations, the Manager, IT Infrastructure is responsible for ensuring that the IT infrastructure capacity and performance meet existing and future requirements. Collaborate with department stakeholders to assess technology support needs, troubleshoot and re...
Manager, IT Operations Support
The Manager, IT Operations Support will work with IT Services, Product and Delivery and Application Deployment and Product Support teams to ensure that resources, capabilities, and capacity are available and adaptable to meet needs of OTPP. As a key member of the Application and Infrastructure Opera...
Manager Infrastructure Operations
Manager, Infrastructure Operations Type: Full-time Location: WestGreater Toronto Area Environment: Hybrid 2 days per week onsite Asthe Manager of Infrastructure Operations, you will lead a team of5-7 individuals responsible for DevOps/DevSecOps, networking andinfrastructure. Asthe Manager of Infrast...
It Operations Project Manager Required In
Manage project team to execute operations project effectively and efficiently. Define scope, budget and schedule for operations project. Develop project budget in consideration with cost optimization and reduction goals. Track, monitor and control expense based on budgetary guidelines. ...