Technical Consultant - Patient Monitoring (Remote/travel: Winnipeg, MB)

Job Title

Technical Consultant - Patient Monitoring (Remote / Travel : Winnipeg, MB)

Job Description

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install / implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Winnipeg, MB.

Your role :

Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model.

Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.

Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners.

Coordinate project resources and tasks, enabling team members to focus on customer deliverables.

Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

Adhere to established training, quality, and safety requirements.

Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and / or integrate solutions).

Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.

Travel across the specified geography ( 70%) is required. The average driving time is 1-4 hours daily and may exceed 50% at times.

Occasional overnight stays and travel by air and / or train may be required.

You're the right fit if :

You’ve acquired 2+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.

Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.

• Your skills include network configuration and / or troubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 12 months from beginning of employment).
• You have a bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to : Work in an office / home office and / or remote setting, as well as in a hospital / healthcare environment;

adhere to requirements.Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

Wear all required personal protective equipment.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

Learn more about our commitment to diversity and inclusion here.

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Philips Canada requires as a condition of employment all employees to be fully vaccinated for Covid-19 and must provide evidence of their vaccination status.

In accepting employment with Philips Canada employees will be required to upload their proof of vaccination or request for a human rights accommodation to our third-party vendor.

Any vaccination confirmation must be fully satisfactory to the Company in its sole discretion for any offer to be valid.

In the event any evidence of vaccination and / or request for a human rights accommodation are not received or if they are not fully satisfactory, any offer will be withdrawn.

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Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.