Bilingual Call Centre Representative

Toronto ON, Onsite

Contract with possibility of perm hire

Full time, $23.50 / hour

Our client, a large national call center is seeking bilingual (French / English) candidates to join their Toronto team. The representative will process email and phone inquiries relating to building maintenance, as well as other specialized services.

Candidates for this role must be available to rotate through shifts, including weekends and holidays, as the call center operates on a 24 / 7 / 365 schedule.

Requirements for the role :

• Bilingual; strong communication skills in both French and English, oral and written.
• 1 year of customer service experience.
• Minimum of 40 wpm typing speed.
• Demonstrated proficiency with Microsoft Office applications; Outlook, Word, and Excel.
• Sound problem solving abilities and sound judgment.
• Outstanding organizational skills including the ability to maintain an effective balance between multiple and competing priorities.
• Possesses strong interpersonal skills, team player.
• Handle the flow of calls each day independently.
• Receive, record, and handle requests, complaints, inquiries and communications from stakeholders.
• Provide effective customer service to clients, through oral and written communication.
• Professionally handle and resolve complex, and challenging client complaint issues.
• Liaise with internal departments, and other relevant stakeholders to resolve client inquiries.
• Demonstrate consistent adherence to organizational Best Practices.

How to apply :

Click the Apply to Job button and follow the instructions to submit your resume or contact the lead recruiter Anne Lennox at alennox@bevertec.

com or 519 280 0133 (call or text)

Thank you for your interest in your next great opportunity with Bevertec. Only those selected for an interview will be contacted, Bevertec is committed to Employment Equity and encourages applications from all qualified candidates.

In accordance with the Accessibility for Ontarians with Disabilities Act Bevertec will provide accommodations throughout the recruitment process, should you require such accommodations please contact our Human Resources department.

About Bevertec :

For 35 plus years Bevertec has been at the forefront of providing top level technology professionals to our clients across Canada and beyond.

Bevertec specializes in technology professionals but looks to fill all professional roles that help expand and grow our client’s business and advance our candidates careers.

Remaining at the forefront of providing staffing solutions has been no easy task for us, that is why we depend on top-caliber candidates like yourself and our team of business development managers to provide you with the opportunities to work with leaders within the IT realm to meet your aspirations.

As proof of our continued success Bevertec places candidates with leaders in the public and private sector and continuous remains a vendor of record with large organizations across the country.

Lean more at www.bevertec.com

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