Online Web Application Product Trainer

Description

Online Web Application Product Trainer

Jonas Software ClubHouse Online Division

We are seeking a dedicated, professional individual to fill the role of Web Services Trainer to join our team on a full time basis with a strong customer focus and a background in web-based products and services.

The successful candidate will be an integral part of the Web Implementation Team in a high growth organization and will assist in the implementation of our software as well as provide training to our clients.

The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems.

We offer excellent career growth opportunities, benefits package, and a great business casual working environment.

In this position you will :

• Provide remote training and support via Internet to clients, however this is a Markham office based position and would be required to be there daily.
• Discuss requirements and explain functionality to both technical and non-technical individuals or groups as client interaction will be varied levels of technical skills.
• Maintain relevant training documents and materials for all levels of training
• Insure all training materials and documents are current, coordinated with new product releases and updated continuously to reflect key competitive differentiators as well as advantages for client efficiency.
• Create and maintain client documentation on multiple Support sites
• Create how- to training videos. This includes writing the scripts, recording the videos and performing the video editing.
• Become an expert on the product and as needed, much of which will be done via self-teaching
• Project Coordinate on small client projects and small to large internal projects
• Achieve Monthly, Quarterly and Annual personal and team objectives
• Assist with testing of the On-line Web Product
• Occasional travel to client sites for on-site training (possible up to 5% of travel)
• Promote and maintain a high quality, professional, service-oriented company image among clients.
• Consult with clients and review their current work process to assess how the client setup will be configured based on their needs
• Keep clients and team members informed of progression with issues and provide follow up as necessary.

QUALIFICATIONS

• Bachelor’s degree / college diploma.
• 2-3 years’ experience in a professional services and / or training role
• Experience with Web products and Solutions
• Outstanding communication skills (oral and written)
• Excellent Presentation Skills
• Excellent organizational, time management and customer service skills
• Technical / Documentation writing skills are an asset
• Video Editing Skills are necessary. Applications such as Camtasia would be example application
• Experience with HTML and Content Management Systems (CMS) and asset or equivalent experiences in school or other role
• Must be able to work independently as well as coordinate efforts with other team members
• Proven ability to problem solve and teach others.
• Ability to get results in a fast paced environment.
• Experience in Golf Club Industries, Hotel or other related Hospitality Industries would be a definite asset.

Business Unit : Clubhouse Online

Clubhouse Online

Scheduled Weekly Hours :

37.5

Number of Openings Available :

Worker Type : Regular

Regular

More About Jonas Software :

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology / Laboratory Information Systems, and Product Licensing industries.

Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.

Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.

Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.