Technology Hub Analyst
Requirement for 1 x Support Analyst to provideTechnology Hub services for Potash at BHP Saskatoon.
TheTechnology Hub provides Level 1 / 2 Desktop Support both inpersonand remote to users from a central location in the BHPOffices.
Scope :
Logging andcreating Interactions Incidents and Service Requests
Tracking progress of Incidents and Service Requests through toclosure with Global Service Desk and other ResolverTeams
Managing Interactions Incidents and ServiceRequests through to closure
Managing escalations relatedto Incidents and Service Requests
Installing configuringand supporting enduser equipment and devices (Laptop DesktopPrinter and Unified Communications)
Management ofhardware failures (Laptop Desktop Printer and UnifiedCommunications) coordinate with Hardware Service Provider forreplacement parts and warranty repairs
Hands and FeetSupport for Remote Resolver Teams
Small Project / MinorDemand Support (Floor Moves Relocations and Reshuffles)
Event and Townhall Unified Communicatons Support (Webex MicrosoftStream)
Technology Hub Analyst
Requirement for 1 x Support Analyst to provide Technology Hub services for Potash at BHP Saskatoon.. The Technology Hub provides Level 1. 2 Desktop Support both inperson and remote to users from a central..
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