Desktop support Jobs in Richmond, BC

Manning Elliott is seeking a Senior Endpoint Administrator to provide superb team member experience by supporting endpoint and application infrastructure, mentoring IT team members, and contributing to continuous improvement within the IT department. ResponsibilitiesTier 1 through 3 support for desktops, endpoint devices, and end-user network and server access administration, including video conferencing systems, firm software, and Mobile Device Management (MDM)Support, administer, and troubleshoot endpoint devices, ensuring compliance with security standards and managing updates, lifecycle planning, and vendor coordination.Develop, deliver, and continuously update IT training materials, including onboarding guides, best practices, and knowledge base articles to address evolving needs.Monitor and improve ticket workflows by analyzing KPI trends, conducting audits, and recommending process enhancements to IT management.Support and mentor team members by sharing expertise, assisting in skill development, and fostering collaboration to enhance technical proficiency across the team.Oversee ticket management processes, including triage, prioritization, escalation, and resolution, to maintain service levels through ITSM / ITIL systems and SLA adherence.Lead IT-driven initiatives, such as system upgrades and endpoint-related projects, while identifying and mitigating potential risksProvide onsite support across the firm's Lower Mainland offices as needed, addressing technical issues, hardware deployments, and desk-side troubleshooting.Promotes the organizations quality control standards and supports the IT management in driving team accountability, operational improvements and process optimizationQualifications5+ years of relevant client service experience in a technical support roleWell rounded experience with the following technologies : o Office 365 user administration including Microsoft Exchange, Defender and Teamso Microsoft Active directoryo Microsoft Intune administrationo Windows 10 / 11 and the standard Microsoft suiteo Enterprise endpoint infrastructure (Desktops, Laptops, Tablets, Mobile phones, VOIP systems, Printers, Scanners, Copiers)o Business application support such as Adobe, Knowb4 (Accounting applications are a huge asset)o Basic understanding of networking principalso Boardroom, Conferencing and Audio Visual systemsIn depth knowledge of any commercial ticketing system and KPI’sGood understanding of the ITSM / ITIL methodology and service deliveryExceptional analytical, conceptual and problem solving abilityExcellent verbal and written communication skillsStrong documentation skills with Word, Excel or other softwareCertifications in the following are a big asset : Microsoft Endpoint Certifications, A+, Network+, ITIL Foundations v4 (preferred)Other areas of asset : Citrix or other Virtual Desktop experience, Asset management skills, including lifecycle planning and vendor coordinationWhat We Offer : The salary range for this position is $75,000 to $85,000. Individual salaries within this range will be dependent upon skills, experience, and qualifications.We are one of the largest independent regional firms operating exclusively in British Columbia. We offer an exceptional work environment that allows our team members to enjoy a balanced lifestyle while providing them with opportunities for professional and personal growth. Our attractive salary and benefit package will appeal to talented individuals who share our desire to be the best. If you have strong technical and interpersonal skills and desire a challenging position with a progressive accounting firm, please submit your resume.