Our client is the longest running professional club of its kind in North American history. They are seeking an IT Help Desk professional to join their passionate team onsite in Vancouver BC.
Role overview : The IT Help Desk position involves providing technical support and assistance to end-users within our organization.
This role is crucial in ensuring that employees can effectively use technology to perform their jobs without significant interruptions.
Key Responsibilities :
- Provide first-level technical support and assistance to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain desktop operating systems, software applications, and security patches.
- Assist with setting up and configuring audio-visual equipment for meetings, events, and presentations.
- Manage user accounts and permissions in various systems, including Active Directory and email.
- Monitor and maintain network infrastructure, including switches, routers, and wireless access points.
- Assist with the implementation and maintenance of backup and disaster recovery solutions.
- Document all support activities, including troubleshooting steps and resolutions, in the ticketing system.
- Escalate complex technical issues to the appropriate IT teams or vendors for resolution.
- Provide training and technical guidance to end-users on IT-related topics and best practices.
Qualifications :
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 2+ years of experience in a help desk or technical support role
- Strong knowledge of Microsoft Windows and Office applications and ticketing systems.
- Experience with desktop hardware troubleshooting and repair.
- Familiarity with networking concepts and protocols, including TCP / IP, DNS, DHCP, VLANs, and VPN.
- Basic understanding of Active Directory, Group Policy, and file sharing permissions.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
- Strong problem-solving skills and the ability to work well under pressure.
- Flexibility to work outside regular business hours and weekends as needed, particularly during game days and events.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
What you will receive :
- Annual salary of $50,000-$60,000 based on experience.
- Extended medical benefits and life insurance.
- Unlimited holidays
- Opportunities for professional development and training
- Other company specific perks!
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