Breakaway Executive Search is looking for an experienced individual to lead our client's day shift team as a Customer Service Manager Salary : $85,000-90,000 / yearLocation : Mississauga, ONResponsibilities : - Oversee / coach / discipline customer service support staff including monitoring team accuracy, conducting meetings / performance reviews, training staff on software and ensuring maintenance of customer service standards- Interact with customers to handle warranty claims- Develop / maintain / improve customer service policies and procedures- Analyze data, generate reports for analysts, review analytics, provide data to licensors- Other duties as requiredQualifications : - College Diploma or equivalent experience- Previous experience in a management role (Minimum 3 years)- Previous experience in a Customer Service role (Minimum 5 years)- Strong computer skills (MS Office, Google, Microsoft GP or similar ERP, social media)- Knowledge of customer service software / CRM tools- Strong leadership skills- Excellent communication skills (written and verbal)- Strong problem-solving and decision-making skillsIf you have the qualifications we require, please apply today!By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application.
HPAccommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.
Customer Experience Manager (Client Services/Ad Ops)
Teads is looking for a highly motivated, driven, and tactical Customer Experience Manager who will be tasked with both pre-sale strategy and post-sale activation. Assist in onboarding of customers to our self-service buying platform. ...
customer service manager - retail
Determine merchandise and services to be sold. Resolve issues that may arise, including customer requests, complaints and supply shortages. Oversee payroll administration. ...
Customer Service Manager - Remote Position
As a valued team member, you will engage with multiple clients throughout the day, delivering unparalleled service and demonstrating in-depth product knowledge. ...
Sr. Customer Solutions Manager, Customer Solutions Management
Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. You will interface with customer and AWS senior leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professi...
Customer Service Manager
The Customer Experience Manager is responsible for developing an internal team of highly productive customer support representatives who can exceed our internal/external customer expectations. The Customer Experience Manager is also required to lead the department’s process improvement efforts to ac...
Finance Manager, Canada Customer Fulfillment
Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth. ...
Customer Service Manager
Are you passionate about delivering exceptional customer experiences? Lead a dynamic team at IPEX, driving our Customer Intimacy Strategy to new heights. Provide direction, set goals, and conduct performance reviews to guide the customer service team. Encourage our CSRs to respond to customer needs ...
Customer Service Success Manager
Our client, a provider of corporate discount programs requires a Customer Success Manager to join their team. Champion value-added services: Advocate for and promote additional services to current and potential partners to maximize their engagement and satisfaction. Generate innovative ideas: Develo...
Customer Service Manager - Bloor West Village Branch - (Full-Time)
Build strong customer relationships and deliver excellent customer service. Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates . Strong customer service skills. Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies...
Customer Service Manager - Remote Position
FULL TIME MANAGER/SUPERVISOR EXPERIENCE *****MUST LIVE IN CANADA OR THE US TO BE CONSIDERED UNFORTUNATELY NO EXCEPTIONS PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY LIVING IN CANADA OR THE US******. As a valued team member, you will engage with multiple clients throughout the day, delivering unparal...