Marketplace Specialist
Second Bind pioneers in environmental innovation, transforming clutter into purpose for a sustainable future. For more information, visit www.secondbind.com
We are seeking a highly motivated and dynamic Marketplace Specialist to join our team. This role will be responsible for developing sales strategies and managing sales for online marketplaces.
Key Responsibilities :
- Manage and optimize product listings on various online marketplaces
- Develop and implement strategies to increase sales and profitability on all marketplaces.
- Ensure product listings are attractive and competitive.
- Monitor and analyze marketplace metrics to identify trends and sales opportunities.
- Collaborate with marketing teams to develop promotional strategies tailored to the eCommerce marketplace.
- Answer customer inquiries and resolve customer concerns
- Stay up-to-date with industry trends and competitor activities within the eCommerce landscape.
- Ensure compliance with marketplace policies and regulations, especially in the eCommerce context.
- Forecast and track sales trends and profits within the eCommerce channels.
- Develop and manage marketplace budgets and goals, with a deep understanding of eCommerce budgeting.
- Provide regular reports on marketplace performance to management, highlighting eCommerce-specific metrics.
- Coordinate with inventory teams on sellable items for eCommerce platforms.
- Check competitiveness of pricing of items from other sellers and platforms and provide feedback and suggestions to the Operations Manager.
- Manage any escalations related to marketplace operations, focusing on effective eCommerce issue resolution.
Requirements
- Graduate of a college course or university degree, preferably related to business
- At least 2 years experience in e-commerce sales
- At least 1 year customer service experience handling customer inquiries on the phone and other digital platforms
- Excellent communication and people skills
Benefits
- Paid Time Off Benefits
- Training & Development
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- Employee Discounts
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