Responsibilities
Oversee and manage the customer service team, ensuring they are providing excellent service to our customers
Develop and implement customer service policies and procedures to improve overall efficiency and effectiveness
Serve as the main point of contact for escalated customer inquiries or complaints, providing resolutions and maintaining customer satisfaction
Analyze customer service data and metrics to identify trends and areas for improvement
Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience
Train and mentor team members, providing guidance and support as needed
Conduct regular performance evaluations and provide feedback to team members to enhance their skills and overall performance
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