SUMMARY OF RESPONSIBILITIES
Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.
KEY DUTIES & RESPONSIBILITIES
- Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
- Complete skip tracing to locate customers who are avoiding contact.
- Identify and escalate potential loss scenarios at an early stage to mitigate loss exposure
- Collaborate with team members to optimize department efficiency and the customer experience.
EDUCATION REQUIREMENTS AND / OR EXPERIENCE REQUIREMENTS
- Degree / Diploma : Minimum 3 Year Diploma
- Program of Study : General
- Years of Experience : 3 to 5 years
- Type of Experience : Collection role for asset-backed loans
SKILLS & ABILITIES
- Previous late stage collections experience
- Superior organizational skills
- Strong negotiation skills
- High emotional IQ
- Team player
- Effective written and verbal communication skills
- Strong analytical skills
- Must be able to work the following rotational shifts and select Saturdays : 10 : 00 AM to 6 : 00 PM and 1 : 00 to 9 : 00 PM
- Bilingual (English and French) is an asset
Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For certain roles, a credit check is required.
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