Member Experience Specialist

Why join us?

Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor?

If so, we would love to tell you our story.

At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe.

Our culture is truly one of a kind. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets.

What you’ll get as a Member Experience Specialist :

A role that provides you with the opportunity to develop an in-depth technical pension expertise and high-quality customer service skills

An opportunity to develop a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and other digital communications like live chat and e-mail

The opportunity to grow and develop your skillsets to advance throughout our organization

Continuous learning investment to support your career growth

An opportunity to provide an exceptional experience to 500,000+ members in Ontario throughout their retirement journey

As a Member Experience Specialist, you will :

Be the first point of contact to service member calls and digital channel inquiries

Develop a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support

Provide sound judgement, and ensure information is relayed accurately and in a positive and courteous way

Handle a variety of inquiries, which can include resolving any escalated issues

Analyze data to identify issues and work with the appropriate people to problem solve

Be flexible to take on additional tasks, which includes assisting other teams, as required

Maintain productivity standards, service levels, and a high degree of member satisfaction

Identify ways to streamline processes and work more effectively across our team to better serve our members

Work collaboratively with peers by sharing information and communicating in an open, honest, and professional manner

Uphold and demonstrate OMERS vision and core values while developing a good rapport with internal teams as well as with our employers, members, and financial institutions

Our story :

Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with $128.6 CAD billion in net assets as of December 31, 2023.

OMERS is a jointly-sponsored pension plan, with more than 1,000 participating employers ranging from large cities to local agencies, and over half a million active, deferred and retired members.

OMERS members include union and non-union employees of municipalities, school boards, local boards, transit systems, electrical utilities, emergency services and children’s aid societies across Ontario.

Contributions to the Plan are funded equally by members and employers. OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process.

At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups.

Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.