IT Support

Job Description :

Our client within private wealth requires IT Support to join their team. This role will be responsible for managing and supporting the acquisition, maintenance, and deployment of IT related technology, and provide training and support as may be required for both internal and external clients.

Responsibilities :

• Ensures availability, security and stability of the network, phone system and related services
• Troubleshoots hardware including networks, routers, phones, copiers, PC / Laptops and software issues and at the user level
• Ensures availability of printers / photocopiers / phone system, Wireless and Internet access
• Provides on call / after hours support if required / urgent matters
• Under the lead of the IT Manager, develops, recommends and negotiates service level agreements and relationships with vendors to provide efficient and cost-effective solutions
• In consultation with the IT Manager, develops, recommends and leads IT initiatives, governance, alternatives to address information systems, service delivery, security and facilities needs etc.
• Tracks / Reconciles all office / cell phone and meeting equipment rental invoices
• Prepares for and provides onboarding to all new employees in IT equipment and network
• Provides IT logistical support for all in-house or offsite activities, new business presentations & meetings
• Proactively presents and implements technological alternatives to streamline functions and improve productivity
• Assist the IT Manager on ad-hoc special projects as required
• Adheres to IT policies and guidelines
• WordPress website maintenance / content management (training provided as needed)

Qualifications :

• Bachelors degree in IT management or equivalent related work experience
• Minimum 2 years experience in Network PC / LAN administration and support
• Fully conversant with Windows Server 2016 and later, VMWare, Windows, Macintosh, iPhones and Android technologies
• Experience in PC, Macintosh , iPhones and Android technical support, including hardware, operating system configuration and some software support
• Strong knowledge of TCP / IP networking, network management, routers and firewalls
• Strong understanding of agency environment and needs, including safety and security procedures to meet both internal and external client demands
• Excellent oral and written communication skills, particularly in relating technical concepts to non-technical users
• Self-directed with the ability to work well independently and cooperatively with others

If you are already registered with TDS Personnel please contact your Consultant.

TDS Personnel is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.