Supervisor, Office Services & Hospitality

With an integrated network of offices in Toronto, Montréal, Calgary, Ottawa, Vancouver and New York, Osler has an undisputed reputation for solving problems, removing obstacles, and providing the answers to our clients, when our clients need them.

Osler, Hoskin & Harcourt is one of Canada’s leading business law firms with over 500 lawyers and an extensive network of students, staff and communities who work together to strive for a positive, collaborative and innovated work environment.

This position is in office, with hours of work of 9 am to 5 pm Monday to Friday.

Major Responsibilities

Supervises mailroom, reception / hospitality, office services team to ensure that daily tasks are completed and delivered in a timely and professional manner.

Through regular collaborative meetings, continue to grow the positive energy of the service team.

• Oversees the office maintenance and primary point of contact for facilities, including : premises, furniture and equipment repairs and maintenance as well as the coordination of office moves.
• Oversees the Hospitality team to ensure the Conference Centre operations meet Firm expectations, including : food and beverage, internal / external client experience, reception and administrative support services.
• Working with the Senior Office Manager to oversee office administration and service team staffing including monthly invoices, department budgeting, spearhead the Health and Safety team, records management system and team vacation management.
• Strives to uphold the firms Hospitality and Service standards to continue growth and excellence in service through regular feedback from internal / external shareholders regarding events and / or experience(s) in our office.
• Represents the Ottawa Office and ensures continuous engagement with national departments (e.g. Mailroom, Hospitality, Office Services, etc.

to seek out best practices, collaborate on solutions, and support the one firm values of Osler.

Coordinates special projects as required.

Education and Experience

Community College diploma and at least 3 years related facilities experience including some supervisory. An equivalent combination of education, training and experience may be acceptable.

In addition, a Certified Health and Safety Member certificate, or basic Human Resource training certificate would be an asset.

Knowledge and Skills

• professionalism and service-oriented mannerism
• excellent emotional intelligence in both oral and written formats
• organizational skills necessary to effectively multi-task
• understanding of office and business practices
• high-level understanding of basic budgeting and reconciliation
• ability to work in a fast-paced environment
• reading, writing and arithmetic skills
• works well within a local team setting
• resourceful and collaborates / communicates effectively with national contacts / counterparts
• knowledge of computer applications

To protect the health and safety of firm members and visitors and to comply with the recommendations of public health authorities, employment at Osler will be conditional on the candidate submitting evidence of being fully vaccinated against COVID-19.

This position is in office only,

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures.

Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

How to Apply

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls / emails please.