Our client, a local pension office, is on the hunt for a highly motivated Administrative Assistant, Pension and Benefits to join their collaborative team.
If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we want to hear from you!
Why work for this organization?
- 2 weeks vacation
- 5 paid sick days
- Health and dental benefits after probation
- Pension plan
- Annual bonuses
- Located downtown accessible by public transit
Key Accountabilities and Responsibilities :
- Provide exceptional customer service via phone and in-person, responding to member inquiries and resolving issues promptly
- Assist members with pension and benefits-related queries, ensuring timely and accurate information
- Manage inbound calls, transferring and directing calls to relevant team members
- Maintain accurate and up-to-date member files, reviewing and updating information as necessary
- Set up new member files, ensuring completeness and accuracy
- Liaise with investment managers (6) to ensure seamless communication and coordination
- Draft letters of direction for investment managers, utilizing and updating templates as needed
- Verify and update member information to ensure data accuracy and integrity
- Perform file maintenance tasks to ensure compliance with organizational standards
- Other duties as assigned
Credentials :
- Minimum 1-2 years’ experience as an Administrative Assistant
- Excellent written and oral communication in English
- Strong computer literacy including effective working skills of Microsoft Word and Excel
- Ability to prioritize and manage multiple tasks and deadlines
- Excellent interpersonal skills and the ability to work in a team environment
- Completion of an Accounting Diploma considered an asset
- Previous experience with investments considered an asset
The wage for this position ranges from $25.00 to $28.00 per hour based on experience.
Hours : Monday to Friday 8 : 00am to 4 : 00pm
If you are interested and believe you meet the specified qualifications, please reply to this ad with your Resume.
We thank all applicants for their interest in Express Employment Professionals; however, only those candidates selected for interviews will be contacted.
Express Employment Professionals is an Equal Opportunity Employer.
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