About the job
We currently have an immediate opportunity for an Operations Supervisor (Outside Operations) based out of our Toronto, Ontario facility.
Reporting directly to the Senior Manager, Outside Operations, the Operations Supervisor will be responsible for the overall operation of the Outside Operations departments at the Toronto branch and will focus on productivity, Customer Service, SLA’S, Systems Analytics, and Process Improvement.
As a member of the Outside Operations Division, you will :
Utilize multiple systems to manage, direct and lead employees and routes
Ensure grievances are addressed, make recommendations for disciplinary actions, and administer applicable Collective Bargaining Agreements
Investigate workplace vehicle accidents and personal injuries and provide a report of investigation findings to appropriate internal and external authorities while also making recommendations for preventative corrective actions
Ensure procedures and processes are performed in accordance with the CSR and Regional Requirements
Provide direction and allocation of resources
Qualifications
A valid Possession and Acquisition License for both Restricted and non-Restricted, or the ability to obtain one
Prior experience in ATM, Armoured, and Vault Operations
Proficiency in the use of PC applications including, but not limited to Microsoft Word, Excel, and PowerPoint, Excel, and PowerPoint, Roadnet Routing, Parcel scanning applications, are essential to be successful in this role
Ability to effectively manage, direct, and train staff as needed
Ability to set targets, establish priorities and meet goals both individually and as a member of a team
Excellent organizational and communication skills
Ability to maintain composure under pressure
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