Operations Supervisor

About the job

We currently have an immediate opportunity for an Operations Supervisor (Outside Operations) based out of our Toronto, Ontario facility. Reporting directly to the Senior Manager, Outside Operations, the Operations Supervisor will be responsible for the overall operation of the Outside Operations departments at the Toronto branch and will focus on productivity, Customer Service, SLA’S, Systems Analytics, and Process Improvement.

As a member of the Outside Operations Division, you will :

Utilize multiple systems to manage, direct and lead employees and routes

Ensure grievances are addressed, make recommendations for disciplinary actions, and administer applicable Collective Bargaining Agreements

Investigate workplace vehicle accidents and personal injuries and provide a report of investigation findings to appropriate internal and external authorities while also making recommendations for preventative corrective actions

Ensure procedures and processes are performed in accordance with the CSR and Regional Requirements

Provide direction and allocation of resources

Qualifications

A valid Possession and Acquisition License for both Restricted and non-Restricted, or the ability to obtain one

Prior experience in ATM, Armoured, and Vault Operations

Proficiency in the use of PC applications including, but not limited to Microsoft Word, Excel, and PowerPoint, Excel, and PowerPoint, Roadnet Routing, Parcel scanning applications, are essential to be successful in this role

Ability to effectively manage, direct, and train staff as needed

Ability to set targets, establish priorities and meet goals both individually and as a member of a team

Excellent organizational and communication skills

Ability to maintain composure under pressure