Service delivery manager Jobs in Toronto, ON
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Service delivery manager • toronto on
Last updated: 2 days ago
AI-driven financial crime prevention and compliance solutions, offering cutting-edge SaaS software to financial institutions worldwide.
As we expand our SaaS offerings in AWS and Azure, we are seeki...Show moreLast updated: 30+ days ago
A career that helps you get more out of life.A Long View career helps you get more out of life.We don’t just say it, we prove it.
We’re proud of our reputation as one of North America’s most dynamic...Show moreLast updated: 5 days ago
Manager Canada IT Service Delivery.As the Canadian Regional Service Delivery Manager you will lead our Canadian region for IT infrastructure and operations service delivery team to ensure the effec...Show moreLast updated: 30+ days ago
Bay Street (93021), Canada, Toronto,Toronto, Ontario,.For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive an...Show moreLast updated: 30+ days ago
Service Delivery Representative.Current work authorization for Canada is required for all openings.This is a secondment / contract opportunity until January 29, 2027.
You will be working on a flexible...Show moreLast updated: 30+ days ago
Be among the first 25 applicants.Compugen is Canada's largest privately-owned Technology Ally.To innovate industries, transform businesses, connect communities, and drive meaningful change, we must...Show moreLast updated: 2 days ago
Do you thrive in a dynamic, fast-paced environment? Do you get excited at the prospect of managing and building high performance teams? Do you like to disrupt traditional thinking and find innovati...Show moreLast updated: 30+ days ago
SERVICE DELIVERY MANAGER – TORONTO & GTA.Are you passionate about safety & security while seeking opportunities in management?.
Incorporated has provided security and customer service solutions for ...Show moreLast updated: 7 days ago
Senior Product Design Manager, Service Delivery.Senior Product Design Manager, Service Delivery.Senior Product Design Manager, Service Delivery.
Be among the first 25 applicants.Senior Product Desig...Show moreLast updated: 9 days ago
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Tata Consultancy Services.
Tata Consultancy Services (TCS) is an equal opportunity employer, and embr...Show moreLast updated: 30+ days ago
On behalf of our client in the Banking Sector, PROCOM is looking for a Delivery Manager.Delivery Manager – Job Description.
Project to support the Real Time Rail (RTR) Project.Currently in the middl...Show moreLast updated: 30+ days ago
Service Delivery Representative.Current work authorization for Canada is required for all openings.This is a secondment / contract opportunity until January 29 2027.
You will be working on a flexible ...Show moreLast updated: 30+ days ago
We’re looking for an experienced and organized Delivery Manager to support the development and delivery of both hardware and software products from concept through launch.This role sits at the hear...Show moreLast updated: 4 days ago
We are seeking an experienced Service Delivery Manager to lead the service design and delivery for our critical contact centre solutions.
In this role, you will manage a team of 15–20 engineers, ove...Show moreLast updated: 5 days ago
Process Architect Senior Manager - Service Delivery Generalist.Process Architect Senior Manager - Service Delivery Generalist.
Equinix is the world’s digital infrastructure company, operating over 2...Show moreLast updated: 7 days ago
Bay Street (93021), Canada, Toronto,Toronto, Ontario,.For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive an...Show moreLast updated: 30+ days ago
Press Tab to Move to Skip to Content Link.Other locations : Primary Location Only.At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive cult...Show moreLast updated: 28 days ago
- Promoted
Service Delivery Manager
Symphony Industrial AI, Inc.Toronto, ON, CanadaFull-time
- Promoted
Service Delivery Manager
Long View SystemsToronto, ON, CanadaPermanent
Manager, Canada IT Service Delivery (36471)
McCain FoodsToronto, Ontario, CanadaFull-time
- Promoted
Manager, Delivery
Capital OneToronto, ON, CanadaFull-time
- Promoted
Service Delivery Representative
Fidelity CanadaToronto, ON, CanadaFull-time
- Promoted
Delivery Manager
Compugen IncToronto, ON, CanadaFull-time
- Promoted
Service Delivery Manager
Tao Solutions IncToronto, ON, CanadaFull-time
- Promoted
Service Delivery Manager- GTA
ASP IncorporatedToronto, ON, CanadaFull-time +1
- Promoted
Senior Product Design Manager, Service Delivery
ClioToronto, ON, CanadaFull-time +1
- Promoted
Service Delivery Lead
Tata Consultancy ServicesToronto, ON, CanadaFull-time
Delivery Manager
CB CanadaToronto, Ontario, CanadaFull-time
Service Delivery Representative
Fidelity InternationalToronto, Ontario, CanadaFull-time
Delivery Manager
COSMOToronto, ON, CAFull-time
Quick Apply
- Promoted
Service Delivery Manager
GuruLinkToronto, ON, CanadaFull-time
- Promoted
Process Architect Senior Manager - Service Delivery Generalist
EquinixToronto, ON, CanadaFull-time
- Promoted
Manager, Delivery
Capital One CanadaToronto, ON, CanadaFull-time
- Promoted
Application Managed Services - Service Delivery Manager (Microsoft)
Ernst & Young Advisory Services Sdn BhdToronto, ON, CanadaFull-time
- Blainville, QC (from $ 175,500 to $ 500,000 year)
- Burnaby, BC (from $ 102,450 to $ 443,750 year)
- Ottawa, ON (from $ 102,566 to $ 397,036 year)
- Markham, ON (from $ 142,228 to $ 208,075 year)
- Renfrew, ON (from $ 118,877 to $ 175,506 year)
- East York, ON (from $ 95,000 to $ 174,417 year)
- New-Richmond, QC (from $ 39,000 to $ 172,963 year)
- New Westminster, BC (from $ 97,600 to $ 172,963 year)
- Greater Sudbury, ON (from $ 68,300 to $ 165,639 year)
- North York, ON (from $ 95,000 to $ 161,816 year)
Service Delivery Manager
Symphony Industrial AI, Inc.Toronto, ON, Canada30+ days ago
Job type
- Full-time
Job descriptionOversee 24 / 7 service performance, ensuring SLA adherence and quick response times. Own and drive major incident management, coordinating with technical teams for resolution. Lead post-incident reviews (PIRs) to identify root causes and implement long-term solutions. Utilize monitoring and observability tools to proactively detect and prevent service disruptions. Drive service improvement initiatives to enhance customer experience and efficiency. Work closely with engineering and cloud teams to optimize reliability and scalability. Implement best practices for service monitoring, problem resolution, and change management. Leverage automation and AI-driven tools to improve operational processes. Produce and present monthly service performance reports, highlighting key insights. Ensure compliance with ITIL and security best practices in a highly regulated industry. Provide executive-level reporting on CSAT, SLA performance, and key service metrics. Ensure smooth onboarding and transition for new SaaS customers. Manage service acceptance criteria and oversee operational readiness for new implementations. Partner with sales and customer success to align service expectations with contract commitments.
Introduction
SymphonyAI is a leader in AI-driven financial crime prevention and compliance solutions, offering cutting-edge SaaS software to financial institutions worldwide. As we expand our SaaS offerings in AWS and Azure, we are seeking a customer-focused, proactive Service Delivery Manager (SDM) to ensure our customers receive outstanding service and maximum value from our solutions.
Our SDMs do more than manage SLAs—they build strong relationships, proactively identify service improvements, and drive customer satisfaction (CSAT). If you are passionate about customer success, operational excellence, and delivering world-class service, we’d love to hear from you!
Job Description
Role Overview
As a Service Delivery Manager, you will oversee the end-to-end service delivery process for our SaaS customers. Acting as the customer’s trusted advisor, you will ensure service reliability, manage escalations, and drive adoption.
You will work closely with Cloud Operations, Engineering, Customer Success, and Product teams to optimize service performance, manage incidents, and ensure customer satisfaction. A great SDM doesn’t just react—they anticipate customer needs, improve service quality, and champion the customer experience.
Key Responsibilities
1. Customer Engagement & Value Realization
- Act as the primary point of contact for customers, ensuring they receive the best experience.
- Build strong relationships with key stakeholders to drive product adoption and usage.
- Conduct regular service review meetings, providing insights and improvement recommendations.
- Identify risks proactively and work with customers and internal teams to mitigate them.
- Ensure customers derive maximum business value from our SaaS solutions.
2. Service Performance & Incident Management
3. Continuous Improvement & Operational Excellence
4. Governance & Reporting
5. Service Transition & Change Management
What We’re Looking For
Must-Have Skills & Experience
Proven experience in Service Delivery Management for SaaS, Cloud, or Managed Services.
Deep understanding of AWS and Azure environments for SaaS applications.
Strong customer engagement and stakeholder management skills.
Expertise in incident, problem, and change management within ITIL frameworks.
Ability to analyze trends, drive root cause analysis, and implement solutions.
Exceptional communication skills with the ability to influence and build trust.
Proactive approach to risk management, service improvement, and driving usage.
Nice-to-Have Experience
ITIL v3 / v4 certification (or equivalent experience).
Experience with financial crime, AML, KYC, or fraud detection solutions.
Familiarity with observability & monitoring tools (e.g., Datadog, Splunk, Prometheus).
Understanding of DevOps, CI / CD, and cloud automation best practices.
Why Join Us?
Be part of a global SaaS transformation, driving AI-powered compliance solutions.
Own and enhance service delivery for leading financial institutions.
Growth and development opportunities, including leadership training and certifications.
Collaborative and customer-centric culture, working alongside CloudOps and AI experts.
Competitive compensation & benefits | Hybrid / Remote flexibility | Make an impact in fintech SaaS
This is a hybrid position, requiring three days per week in our Toronto, Canada office
About Us
About SymphonyAI
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 2,500 talented leaders, data scientists, and other professionals across 33 countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.
Visit here , for more information about how we hire, what’s in it for you, our culture and values
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