RETAIL SALES AND OPERATIONS COORDINATOR

The company

The Swatch Group Ltd is the world's largest manufacturer of Swiss quality watches, watch movements and components. The Group has 17 watch brands, including Blancpain, Breguet, Omega, Longines, Rado, Tissot, and Swatch

Hour Passion is a concept store by Swatch Group, specializing in the sale of jewelry and watches of different brands.

Swatch Group unites, among other companies, the following watch brands under its Prestige division : Breguet, Blancpain, Glashütte Original and Jaquet Droz.

Job description

Hour Passion & Prestige Sales & Operations Coordinator ensures seamless communication within retail teams, analyzes performance metrics, and identifies growth opportunities in the Canadian market.

They lead the Store Management team to meet sales targets and maintain brand consistency.

Benefits :

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid Vacations
• Paid sick days

Responsibilities include :

Hour Passion :

• Strategy Development : Creating sales and operations strategies for maximizing growth potential.
• Financial Management : Reviewing P&L statements, developing budgets and forecasts, and providing financial reports.
• Talent Management : Collaborating with HR and Store Management teams on talent selection, retention, and succession planning.
• Coaching & Training : Mentoring Store Management on KPIs and maintaining an accountability culture.
• Inventory Management : Reviewing inventory levels, resolving discrepancies, and ensuring compliance with visual / merchandising directives.
• Customer Service : Resolving escalated issues and scheduling repair work orders.
• Project Management : Setting up new IOs for retail projects and analyzing spending reports.

Prestige Brand :

• Processing orders for Prestige brands for Canadian retailers.
• Managing SKU system set up and availability communication.
• Preparing PO and ship notes to receive all POS inventory to ensure SAP accuracy.
• Analyzing inventory and shippables.
• Preparing purchase orders for all marketing vendors and expenses.
• Maintaining the Canadian marketing budget for prestige brands on a regular basis and keeping track of all spending.
• Coordinating co-op advertising documentation for processing.
• Coordinating marketing materials and products for events.

Profile

Employment Status

Salaried, Full-Time, 40-44 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 44 hours a week, certain holidays and blackout dates.

Car and Air Travel may be required.

Working Conditions

Moderate physical effort is required. This position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing reports and materials for presentations.

Professional requirements

Education : A college diploma or university degree.

Experience : 2-3 years of operations experience in a retail or wholesale environment.

Software Skills :

• Experience with SAP is highly desired.
• Familiarity with Cegid and / or other POS systems is highly desired.
• Proficiency in MS Office Suite, especially Excel and PowerPoint.

Communication Skills :

• Excellent verbal and written communication skills.
• Training and presentation skills.
• French communication skills (an asset).

Other Qualities :

• Ability to handle multiple projects and details simultaneously.
• Self-motivation, tact, diplomacy, and professionalism.
• Enthusiasm and passion for the brand and company.

Richmond Street West

M5V 3B1 Toronto MV B (Ontario)

Canada

Company address

The Swatch Group (Canada) Ltd.

Richmond Street West

Suite

CA-Toronto M5V 3B1, Ontario

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