Retail Support Specialist - Life Cycles - Abbotsford, BC
ABOUT SPECIALIZED
JOB SUMMARY
A critical member of the team, the Retail Support Specialist balances excellence in retail operations, customer service, and a passion for digital excellence.
The Retail Support Specialist focuses on supporting the sales and service staff by managing the digital rider interactions (text, e-mail, digital leads, etc.
with the store to manage the flow of inventory and identify and locate the services / goods needed to provide riders with the right solutions on their time ride time! This role will reward diligent, detailed, and focused bike-fans who share our core belief that bikes change lives.
HOW YOU’LL MAKE A DIFFERENCE
- Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs
- Inspiring the rider, celebrating the purchase, and creating a lasting positive impression of the overall experience
- Proficiency in Lightspeed point of sale systems and store operational websites
- Deliver world rider-service that ensures ongoing sales and high levels of rider satisfaction
- In-store phone answering and voicemail management
- Cycle counting and inventory reconciliation
- Store transfers tracking and transporting
- Managing and tracking webstore sales and coordination of delivery
- Regular, dependable attendance and punctuality
- Assisting on the sales floor and ensuring the store is clean
WHAT YOU NEED TO WIN
- Passion for cycling and the Specialized brand
- A current or former retail employee with 1+ years of experience preferred
- POS experienced required
- Excellent communication (verbally and written) with the ability to effectively interact with riders and team members
- Must be able to work as business dictates which includes weekends
- Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
- Able to lift at least 50 lbs. or more and use proper lifting skills
TELL ME MORE
- Dental*
- Vision*
- Short and Long Term Disability
- Company sponsored life insurance
- Competitive vacation package*
- Paid company holidays
- Employee discounts on all product
- Uniform Allowance
- Employee Assistance Program
- For eligible employees
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