Director, Service Management/PMO

Job Description

Candidates must reside in the GTA area to be considered for this role as they will be required to be in office 3 days a week at the Toronto Corporate Office.

JOB RESPONSIBILITIES

• Consolidates and reports all IT major activities (to be defined by the framework) across strategy, build and operational (including sustaining engineering) services and verifies compliance / continuity with Strategic Plan and / or Department Goals.
• Define and communicate the Strategic-Plan key performance indicators (KPIs) to enable continual tracking of Strat-Plan progress.
• Report and help prioritize the strategic plan activities with Office of the CEO
• Representative of Technology organization to articulate status, objectives, and value benefits of Technology activities.
• Identify and align similar / interconnected programs / resources to ensure accurate sequencing and efficient delivery of outcomes.
• Establish, enforce, and manage project management engagement model, policies, procedures, standards, tools, templates, and gates.
• Ensure the defined project governance aligns with industry best practices and trends through continual review and maintenance.
• Evaluate, implement, and manage project management tools and technologies for effective project execution including Enterprise Project Management Software.
• Oversee project governance to maintain consistency and quality across projects.
• Facilitations project gates to track the strategic plan projects stage and progress.
• Implement continuous improvement initiatives to enhance project management methodologies.

Qualifications

Education :

Bachelor’s degree in a relevant field, MBA or 2nd cycle degree would be an asset

Experience :

• 5+ years in a management position in technology with experience presenting to Executive leadership.
• 8+ years of managing large IT initiatives
• PMP or other project management certifications are an asset
• Knowledge of retail store operations and related business practices a plus
• Experience in matrix team management and in the agile methodology

Other :

• Unifying and mobilizing leadership.
• Great decision-making and priority management.
• Working knowledge of the techniques of systems analysis, design and development.
• Demonstrated ability to manage multiple projects simultaneously.
• Autonomous strategist for the management of the roadmap.
• Communicate clearly and concisely, orally and in writing.
• Provide technical direction by appraising the work of the teams.
• Strong analytical and problem-solving skills.
• Great capacity for influence

Additional Information

All your information will be kept confidential according to EEO guidelines.

Additional Information

Notice to Ontario Applicants - National Money Mart is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process.

If you are selected for an interview, please notify National Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process.

If you require accommodation National Money Mart will work with you to determine how to meet your needs.

Note to Internal Applicants : All internal applicants are required to notify current manager regarding interest in applying for this role.