Responsibilities :
1.Profession representation of TMT (arrive on time, in uniform, polite). Build rapport with customer.
2. Obtain feedback throughout the move (ensure ongoing Customer satisfaction and proactive solutions to issues).
3. Maintain a thorough knowledge of all company products, services, pricing etc. (Value to Customer / Results to TMT)
4. Conduct Pre-Trip Inspections
5. Clean the truck properly at the end of each day. Ensure truck is restocked and swept out.
6. Wear the TMT uniform at all times.
7. Ensure compliance with all policies outlined in the employee handbook and by management.
8. Participates in regular training and development programs offered through Stickman University.
Knowledge, Skills & Abilities :
1. Excellent Customer Service Skills
2. A team player who listens and communicates effectively with co-workers, customers, and management.
3. Drives the TMT mission statement.
4. Strong mathematical skills.
5. Able to execute on all physical demands required.
Goals, Success factors :
On time & Zero No shows
Achievement of Time Estimates
Minimal Damages
Strong Customer Service Skills
Referral rating to Standards
Use of TMT uniforms worn (on the job) at all times
Overall rating to Standards
Sales
TWO MEN AND A TRUCK is the nation’s leading full-service moving company, offering customers comprehensive home and business relocation, packing and unpacking, and junk removal services.
Making training and customer service a priority, we’re proud to offer professionally-trained movers along with top-of-the-line equipment and resources to exceed your expectations.
Our goal is to tailor each experience to specifically fit all moving needs.
LOCAL MOVING
Local moving is what started our brand more than 35 years ago, and we take pride in exceeding our customers’ expectations! We offer a professionally trained moving team to ensure your belongings are handled with care and that your move runs smoothly.
JUNK REMOVAL
With this new service, our professional moving teams can assist you with downsizing, home renovations, or spring cleaning to remove those old items you no longer want.
Schedule our junk removal service prior to your move or whenever you need items hauled away!
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