SharePoint Specialist

Job Description

Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users.

Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications, and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users globally.

The SharePoint Administrator will be responsible for improving, supporting and maintaining the SharePoint platform. You will own the management, administration, and optimization of the platform.

The ideal candidate for this role will possess the following attributes.

• Accountability candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
• Professionalism - candidate maintains composure and integrity while providing timely support to end users.
• Detail Oriented candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve.

Note : Night and Weekend work may be required.

Responsibilities :

This role will be accountable for

• Provide support for SharePoint and Power Platform custom developed products / applications
• SharePoint solutioning and development
• Support Director to build out SP roadmap
• Resolve client problems and queries relating to SPO and Power platform
• Take ownership of all queries, and identify and highlight issues to relevant departments for resolution and follow through until resolved
• Work closely service provider to drive issue resolutions
• Communicate regularly with the client, making sure they are kept informed at all times of the status of their issue(s) until resolution is in place
• Trend analysis and reporting on service
• Establish and comply with SLAs
• To keep informed of new changes / defects that have been made to the program
• Assist and support your colleagues on your team in order to share knowledge and maximize team contribution
• Develop of process and documentation in line with Brookfield standards
• Add users, control access to document libraries, and set permissions.
• Provide SharePoint end-user training.
• Ensure sufficient storage space by performing clean-ups and archiving data.
• Review usage and activity reports and making adjustments to ensure optimized user-experiences.
• Keep up to date with SharePoint developments and performing version updates and upgrades.

Technical Skills

Knowledge of the following :

• Advanced Knowledge of SharePoint
• ITIL Methodology
• PowerApps
• Content Management
• Knowledge of PowerShell
• Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner
• Superb collaboration, interpersonal, and communication skills.
• Advanced analytical and problem-solving abilities.
• Excellent organizational and time-management skills.

Experience

• Bachelor's degree in information technology, computer science, or similar.
• Minimum 3 years experience as a SharePoint administrator.
• Software Development and Application Support experience with SharePoint, SharePoint Online, and Power Platform
• Extensive knowledge of Windows operating systems, as well as SQL Server, Power BI, PowerShell, and Office 365.
• Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks.
• Ensure the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability
• Administration, support and configuration of MS Office O365 for staff
• Maintenance / sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
• Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content
5 hours ago