Technical Support Specialist

A little bit about the role :

We are currently recruiting for a Technical Support Specialist to join our team in Ottawa, ON. This role is responsible for providing in depth technical guidance to our customers.

The ideal candidate is a support-oriented and proactive individual with strong investigative and troubleshooting skills.

Roles and Responsibilities :

• Document and track support requests and resolutions in our ticketing system.
• Provide technical support to clients via phone, email, and remote meetings during business hours and after-hours.
• Work closely with a team of technical support representatives to efficiently prioritize and resolve issues affecting products and systems used by our customer base.
• Maintain a mindset of continuous improvement through the design, development, and implementation of support processes, systems, and technology to enhance the technical support function.
• Grow our long-term relationship with our customer base by providing outstanding customer support.

Desired Qualifications and Experience :

• 2+ years of experience in a technical support role, ideally in satellite or wireless communication companies.
• Fluency in Spanish and / or Portuguese
• Excellent communication and customer support skills.
• Ability to work independently and manage time effectively.
• Availability to work after-hours, including nights, weekends, and holidays.
• Superb analytical and logical troubleshooting skills.

Additional Preferred Qualifications :

• Experience working with .NET, and Java applications / web services.
• Experience and understanding of object-oriented programming and dynamic scripting languages such as Bash, Perl, Ruby, Python and especially Lua;
• Experience with SQL, MySQL and PostgreSQL preferred.
• Experience with containers and Kubernetes.
• Knowledge of electronics, circuit design, and satellite and wireless communication systems.
• Embedded software and hardware development or troubleshooting experience.
• Experience with IoT solutions or terrestrial communication systems.

About ORBCOMM Inc.

ORBCOMM is a pioneer in IoT technology, empowering customers with insight to make data-driven decisions that help them optimize their operations, maximize profitability and build a more sustainable future.

With 30 years of experience and the most comprehensive solution portfolio in the industry, ORBCOMM enables the management of over a million assets worldwide for a diverse customer base spanning transportation, supply chain, heavy equipment, maritime, natural resources and government.

For more information about how ORBCOMM is driving the evolution of industry through the power of data, visit www.orbcomm.com.

Interested?

At ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.

If you are looking for a significant career opportunity and the chance to work for an established, successful and high growth company, ORBCOMM is the ideal place for you.

We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

ORBCOMM is committed to providing accommodation for persons with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection process.