Technical Support Specialist

Come Grow with Us Whether it is creating green energy, developing life-saving medicine, or enabling nano-technology, the Intelligent use of vacuum is essential in tackling the challenges of our future.

As diverse and boundless as the world of vacuum is, so are the jobs and opportunities at Busch. This is the career you’ve been looking for.

Joining the Busch team means working in a family owned, fast paced, and innovative team environment supported by over 3500 professionals in 44 countries across the globe.

As for our Canadian Team, we have direct OEM presence in Canada and four sites across the nation; Montreal, Toronto, Vancouver and Calgary!

Busch Vacuum Technics Inc. is currently researching a Technical Support Specialist to join our team.

The Technical Support Product Specialist acts as a service technical expert for our product portfolio and, as such, supports internal and external customers in troubleshooting and technical queries.

In addition, they will monitor service quality issues, coordinate training activities and drive service process improvements.

To be successful as a Technical Support Specialist, you should always be expanding your industry knowledge and be able to quickly identify problems.

Outstanding technical support specialists are accountable, trustworthy and able to build lasting relationships with their teams.

TO JOIN OUR TEAM IS TO BENEFIT FROM :

• A location of choice;
• A competitive salary based on experience;
• A work / life balance;
• A full range of benefits;
• A profit-sharing program;
• 3 to 5 days more public holidays than prescribed by law;
• A dynamic and rewarding working environment.

KEY RESPONSIBILITIES

• Interact daily with external and internal customers to provide expert-level technical support for the company's products.
• Coordinate efforts of internal resources to provide and implement solutions to one-time and recurring product issues.
• Promptly respond to customer requests and act as the liaison between the customer and internal departments, including Sales, Engineering, and Service.
• Support shop and field service team on technical requests and difficult repairs and complex troubleshooting (including travels across Canada).
• Coordinate and dispense training activities to maintain the highest level of competency of our service technicians across Canada.
• Support continuous improvement processes to improve quality of repairs in the shop.
• Work with systems department to support system start up, aftersales support and service requests for new systems sold.
• Coordinate All Brand capability development by supporting knowledge gathering, training, and parts sourcing.
• Coordinate & support key suppliers for outsourced repairs and service.
• Other activities as assigned by the manager.

PREREQUISITES

• A vocational school diploma in Industrial Mechanics or equivalent experience.
• 10 - 15 years’ experience in an industrial environment involving service and repairs of rotating equipment.
• Specific experience in vacuum pumps service, or very strong experience with other rotating equipment.
• Availability to travel across Canada (approximately 20% of the time).

SPECIFIC SKILLS

• Ability to troubleshoot technical issues.
• Interpersonal skills.
• Aptitudes for Customer support and Training.
• Knowledge of the Microsoft Office Suite (Outlook, Word, Excel).
• Functional second language proficiency where required.
• Analytical thinking, teamwork, sociability and a keen sense of responsibility.

BENEFITS :

• Health and dental care;
• Eyesight Care;
• Additional paid leave;
• Group RRSP;
• Incentive Program;
• Health and well-being program;
• Voluntary initiative program;
• Social Club Committee;
• Reimbursement of tuition fees;

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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