Service Desk Analyst

About The Company

Our client, primarily engaged in property and casualty insurance and reinsurance and the associated investment management, is looking to hire a Service Desk Analyst.

About The Opportunity

Customer service is the key, and they do not have multiple levels of service desk.

The team is not structured in various ServiceDesk / helpdesk tiers, everyone jumps on to resolve stakeholders’ issues.

They have one senior technical / service desk analyst who acts as Systems Engineer.

Service Desk team have long term relationship with shareholders and employees

One of the ServiceDesk members has been with the team for the past 11 years, he is great with dealing with people and building relationship.

IT Director is in the office Mon / Tue / Wed, Tuesday is the busiest day in the office due to leadership meetings.

The hiring manager is technically hands-on and manages the entire network infrastructure.

The total number of IT users is around 135 to 140.

On average they receive around 5 tickets / day.

The role is also focused on updating inventory, assisting seniors in infrastructure upgrade projects.

This week they are rolling out a password management tool. SSO, etc.

About You

Min 4+ years of hands-on experience as a Service desk analyst working in Windows environment.

Strong expertise in providing support for Windows OS (10 / 11), 365, supporting various peripherals (laptops, printers, mobile devices, etc.)

Strong communication skills and being able to build good relationships.

Be able to be onsite 3 days / week and must be flexible

Bonus Items

Patching experience is great.

Updating software.

Experience supporting white glove.

Salary Range

$55,000 - $65,000 / year

How to Apply

Click the Apply Now button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.

When referencing this job, quote # 428810.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.

A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity.

You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ( we, our, or Vaco ) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

The individual may also be eligible for discretionary bonuses.