Implementation Analyst

Job Description

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity.

This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

• Support all Traditional Banks / Credit Union implementation project requests for existing clients.
• Consult directly with customers to understand requirements and be able to offer industry best practice recommendations for successful implementations.
• Is able to meet specified job responsibilities with minimal guidance, direction and / or involvement from management.
• Will act as primary liaison between Visa support staff and customers and will represent customer system / operational requirements to internal organizations.
• Will apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal Visa departments.
• Plan and conduct member meetings and conference calls.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support customer initiatives.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Represent customer system and operational requirements to internal Visa organizations.
• Responsible for own work-flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.

g. Masters, MBA, JD, MD)

• Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
• 1 to 3 years direct experience in project management is preferred.
• 1 to 3 years experience in electronic funds transfer (EFT), ATM, or retail banking, is preferred.
• Experience in a technology-based industry is preferred.
• Ability to comprehend and translate technical issues.
• Ability to synthesize technical information and apply to business solutions.
• Must be able to handle multiple priorities at once and re-prioritize tasks with minimal involvement from management.
• Demonstrated success in customer relationship management.
• Strong verbal, written, presentation and interpersonal skills are required.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.