Audio-visual service technician - mobile team

Agencies : kindly refer to our website on how to proceed.

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology , our team is comprised of more than 2,000 passionate individuals.

Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2023), join us and become part of a unique story that has been shining for over 45 years.

Your day will look like this :

• Provide technical service to customers’ needs with courtesy and diligence to meet their expectations;
• Provide replacement solutions in an attempt to make a system functional despite equipment failure;
• Listen to and understand customers' needs;
• Identify and investigate the problem on the client's site;
• Present the solution to the client;
• Provide technical support on site and over the phone to customers and technicians to help them resolve problems;
• Document work performed in the ticketing tool;
• Update customer and internal documentation at Solotech, in accordance with the modifications made on site;
• Provide technical support;
• Answer technical questions from customers;
• Write reports on the execution of the work;
• Provide recommendations and perform maintenance and parts replacement;
• Develop excellent business relationships with customers : Act as a strategic advisor to customers;Ensure customer satisfaction by being proactive to their needs;
• Collaborate with multiple stakeholders to provude best customer service.

Your profile :

• Hold a DEC or DEP (electronics), electronic engineering or equivalent;
• 3 to 5 years of experience in a similar position;
• Hold a driver's license in order to be able to travel to different clients; (Vehicle provided for travel needs);
• Knowledge of consumer and commercial sound, video projection and lighting equipment;
• Have a basic knowledge of home automation systems (Crestron, AMX), videoconferencing systems (Polycom, Tandberg, Zoom, Teams), lighting systems (DMX, LightJockey, ETC, Strand), and digital audio processing systems (SymNet, Soundweb, Biamp , QSC);
• Knowledge of networking;
• Knowledge of the Microsoft Office suite;
• Hold an ASP construction card (an asset);
• Be available and open to work on atypical schedules, depending on the project (early in the morning or in the evening as per the client's needs);
• Have completed a working at height training (an asset);
• Interpersonal skills and ability to communicate directly with the client;
• Provide excellent customer service;
• Enjoy teamwork and collaboration;
• Strong priority management skills and respect of tight deadlines;
• Strong ability to work under pressure and ability to adapt to change;
• Demonstrates autonomy and resourcefulness when working with little information.

Our offer to you :

• Competitive compensation and group insurance plan
• Corporate savings plan with employer contribution
• Opportunities for training and career advancement
• Reimbursement of professional and development fees
• Employee assistance program to ensure personal health and well-being.
26 days ago