Store director Jobs in Toronto, ON

Description

Join our team and what we'll accomplish together

At Retail LTD, we prioritize our customers, delivering exceptional experiences and fostering a culture of ownership and teamwork. We embrace continuous learning and innovation to stay ahead of industry trends, growing both professionally and personally.

With nearly 400 TELUS and Mobile Klinik (MK) stores across Canada, Retail LTD leads in customer experience for one of the nation’s top telecommunications providers. We are redefining modern retail through outstanding customer outcomes and digital transformation.

As the Director of Retail Store Operations, you will lead our TELUS and MK retail store network operations. You'll ensure operational excellence, drive innovation, and enhance customer experience through technology and AI integration. Together, we’ll set new standards in retail.

Key Responsibilities

Inventory Management

• Inventory Optimization : Strategize and execute inventory management protocols to maintain optimal stock levels across all retail outlets
• Performance Monitoring & Systems : Define, track, and analyze Key Performance Indicators (KPIs) related to inventory. This includes overseeing the development and implementation of new reporting and processes
• Cross‑Functional Partnership : Collaborate closely with merchandising and supply chain to streamline inventory movement and distribution efficiency
• Technology Leadership : Deploy and manage technology solutions to ensure real‑time visibility and effective management of inventory

Channel Systems Reliability and Support

Workforce Management and Planning

Security and Loss Prevention

Compliance

Operational Innovation

What you bring

Qualifications

Preferred

Benefits

Salary Range : $117,000-$175,000

Performance Bonus or Sales Incentive Plan : 30%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as :

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M

Days volunteered in our communities.

70%

Team members that work at home or are mobile.

15.2

Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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