Company Overview :
OurClient is a leading name in the cryptocurrency exchange sector iscommitted to delivering superior customer experiences throughinnovative technology and unparalleled support.
As they continue togrow we are looking for a dedicated Customer Support Manager whounderstands the dynamic nature of the digitalfinance.
RoleOverview :
The Customer Support Manager will playa crucial role in shaping the customer support department acting asthe first point of contact for customers and representing thecompanys values and commitment to service excellence.
This positiondemands a professional with a deep understanding of thecryptocurrency industry compliance protocols and outstandingmanagerial and customer relationshipskills.
KeyResponsibilities :
- Oversee thecustomer support team providing leadership and guidance to ensurehighquality service delivery across all communication channels(live chat phone email).
- Recruit train andmanage a small team fostering a culture of excellence andcontinuous improvement.
- Serve as the primaryliaison between the company and its clients ensuring a smoothonboarding process and efficient resolution of inquiries andissues.
- Drive the closure of client queriesand transactions ensuring satisfaction and loyalty.
- Demonstrate excellent multitasking abilities managingmultiple communication platforms and taskssimultaneously.
- Uphold and enhance complianceprotocol knowledge within the team.
- Engage inoccasional inperson meetings maintaining a presentable andprofessional demeanor at all times.
- Competitive salary andbenefits package.
- Opportunity to work in a dynamic fastgrowingindustry.
- Professional development and careergrowth opportunities.
- Flexible workarrangement with a blend of inoffice and remote work.
Remote Work :
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