Digital Product Manager

Requisition ID : 201105

We are committed to investing in our employees and helping you continue your career at Scotiabank.

We’re looking for a customer-obsessed Product Manager who is excited to bring their passion and skills to help the onboarding team deliver a seamless and secure digital banking experience.

You will collaborate with the bank’s digital accessibility, customer experience, design and technology teams; the bank’s business lines and control functions to ensure our clients can open a bank account or apply for a financial product online.

You will follow the backlog through to launch and monitoring while ensuring all activities conducted follow governing regulations, internal policies and procedures.

In this role you will :

• Champion customer experience while ensuring our customers can easily sign-up for our products and services with minimal friction
• Work with a wide array of teams across the bank to meet their business needs around identity (know your client) and fraud prevention
• Build reusable and scalable customer facing digital products that will be leveraged by internal teams to solve their problem of identifying the customer
• Lead problem discovery to understand customer needs, current challenges and work closely with design and engineering partners to come up with solutions
• Maintain a prioritized backlog, write detailed user stories and participate in sprint planning and review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making
• Use data to make decisions, gathering anonymous data insights by design to improve product outcomes
• Build hypothesis, test and iterate to formulate an agile product development approach
• Establish a close relationship with stakeholders to ensure their requirements are translated into the right products. Manage expectations with effective communication
• Maintain an understanding of the financial services industry and trends in digital banking, digital identity, and digital security
• Understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Do you have the skills that will enable you to succeed in this role?

• You have 3+ years of experience in a role building customer facing digital products whether web, mobile or microservice based
• You have managed a technology product or a digital journey end to end, from inception to delivery
• You have a keen ability to turn business needs into technical requirements and vice versa, and write product requirement documentation to specify what needs to be built for the product
• You are a strong problem solver and have a flair for getting things done
• You have excellent organizational and analytical skills with strong attention to detail
• You have a curious and experimental mindset to drive innovation amidst uncertainty
• You have strong facilitation skills with proven accomplishments leading cross-functional teams
• You have experience influencing others by persuasion rather than authority making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade
• You have experience working with complex stakeholders to understand and support their users’ needs

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note : All postings in me@Scotiabank will remain live for a minimum of 5 days.