Guest Experience & Boathouse Agent, Maligne Lake

What will be your daily

pursuit?

Bring your best in the delivery of an exceptional hospitality and sales experience to guests visiting Maligne Lake

This fun, summer job runs from May 09 until October 14 2024!

Compensation

The starting salary for this position is $17.50.

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?

• Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Maligne Lake
• Be current and up to date on all Pursuit attractions, products and promotions along with our other services / experiences provided on site
• Provide information and answer questions about general knowledge of the Maligne Valley and Jasper area
• Check guests in as they arrive at the tour boat boarding area scanning all access tickets, coordinating guests for efficient and timely boarding and answering questions (this part of the role is outside)
• Be first point of contact for any tour boarding issues including tour delays or cancellations, guests who have missed their tour or have not arrived and communicating effectively with tour directors and the guest services office / dispatch
• Work closely with boat captain / guides as to loading / unloading of the tour boats
• Maintain cleanliness of ticket and boarding areas
• Be knowledgeable and proficient in the use of the point of sale, cash and credit transactions along with daily cash out procedures
• Rent and outfit a fleet of canoes, kayaks and peddle boats, providing safety and operating instructions to guests
• Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to
• Complete minor repairs as required to rental boats and equipment, reporting any larger issues to the fleet maintenance dept.
• Other duties as assigned

What skills and experience do you need for this job?

• A passion for delivering a memorable experience to each guest is the most important aspect of this position!
• Strong communication skills, with an ability to proactively listen and be empathetic
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Previous hospitality and cash handling experience an asset
• Ability to think on the fly and outside the box to solve problems with a positive attitude
• Second language is an asset
• Mature, energetic, dependable and self-motivated
• Enjoy working with a team in a busy, fast-paced environment
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
• Must meet the organization grooming and appearance standards
• To honour our commitment to be Always Honest all employees must consent to a criminal record check
• Standard First-Aid or higher an asset

What will your work environment be like?

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events and fun!
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up.

We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.

This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Closing

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!