Director of Professional Services | Fully Remote

Our client, a leading document management solutions provider is looking for a Director of Professional Services to set strategic direction and effective delivery of all professional services including consulting, implementation services, migration, and training to customers.

This is a permanent and fully remote position.

Are you a person with proven experience in demonstrating experience working cross-functionally while driving change throughout the organization?

Do you have experience in improving departmental process and delivery of products and services? Do you have experience in selling and managing the delivery of Professional Services?

If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to hannah.

[email protected] and [email protected] with a message referring to this post.

Advantages

Build your career with a vibrant technology company

Fully-remote opportunity

Competitive salary package

Responsibilities

Assume direct supervision and full managerial responsibility for the Professional Services Team within the Company.

Oversee, manage, and continually enhance all facets of professional services, encompassing project management, consultancy, and training.

Implement ongoing improvements to departmental processes and service delivery to enhance communication efficiency and overall effectiveness.

Recruit, develop, train, inspire, and retain the Professional Services team within the Company.

Expand the existing Professional Services delivery capabilities through the addition of new staff and partners.

Collaborate with the sales team to market and deliver professional services effectively.

Take ownership of and develop program components, including service delivery management, program governance, and P&L for Professional Services.

Identify delivery improvement opportunities and best practices, coordinating with the Operations team for implementation.

Contribute to the annual budgeting process and subsequently manage Professional Services operations within approved budgetary constraints.

Provide strategic insights to the organization, collaborating effectively within the Company's Leadership Team.

Participate in opportunities to create blog and web content, as well as engage in industry speaking engagements.

Handle escalated incidents promptly and effectively.

Qualifications

Possess a minimum of 10 years’ experience in organizational resilience services delivery, either internally or externally.

Demonstrate experience in sales and management of Professional Services closely aligned with organizational resilience software sales and support.

Showcase leadership in Professional Services sales support and delivery, with increasing responsibilities catering to strategic and tactical requirements of sales and delivery functions.

Exhibit exceptional professional services delivery skills, particularly in executive facilitation across various engagements related to the design, launch, and enhancement of organizational resilience management programs.

Capable of effectively communicating and working in remote environments with significant travel.

Industry experience in Legal, Financial Services, banking, and professional accounting is advantageous.

Summary

Our client, a leading document management solutions provider is looking for a Director of Professional Services to set strategic direction and effective delivery of all professional services including consulting, implementation services, migration, and training to customers.

This is a permanent and fully remote position.

Are you a person with proven experience in demonstrating experience working cross-functionally while driving change throughout the organization?

Do you have experience in improving departmental process and delivery of products and services? Do you have experience in selling and managing the delivery of Professional Services?

If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to hannah.

[email protected] and [email protected] with a message referring to this post.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.