Confidential Intake & Triage Specialist - Level D (EMAPS)

Job OpeningaLocation :Expected Start Date :Full Time :Permanent :Posting End Date :Job Description :Confidential Intake & Triage Specialist - Level D (EMAPS)Existing Budget-Funded Continuing Full-Time 35.00 hours/week Monday to Friday 8:30 am - 4:30 pmSalary Range: $27.21 - $38.09 per hour ($49,519.19 - $69,326.87 per annum)Proposed Start Date: June 24, 2024Trial/Probation Period: 840.00 work hours For more information, please contact:David Ness474 UMSU University Centre204-474-8619 or @ :- Respond to students who present at the Student Counselling Centre (SCC) requesting mental health services. - Manage intake and triage by gathering information, providing a supportive response and de-escalating and stabilizing students when necessary and appropriate.- Obtain relevant records (e.g., medical records) as appropriate and necessary and handle records with a high degree of sensitivity and integrity. - Comply with FIPPA/PHIA regulations regarding handling of personal and medical information of students.- Refer students to the appropriate SCC, on-campus, and/or off-campus serviced based on a pre-determined criteria including deciding which students are prioritized for immediate assignment to SCC individual counselling services.- Facilitate referrals to off-campus crisis services as appropriate.- Notify SCC Director and staff of priority referrals for SCC individual counselling services.- Develop and maintain a strong understanding of resources on and off campus and liaise with resources to facilitate effective and appropriate referrals.- Record details of contacts/assessments in the SCC data management system (i.e., Titanium Software).- Consult with SCC Director on intake and triage policies and procedures as necessary. - Act as a liaison among unit staff, students, and the University community.- Keep appropriate records of contacts; initiate and respond to emails related to intake/triage.- Complete project work as assigned. -Participate in Outreach activities as appropriate (e.g., participating in Critical Incident De-briefing sessions). - Perform other duties as :MINIMUM FORMAL EDUCATION/TRAINING:- Completion of a Bachelor's degree in Social Work or Nursing, or a Master's Degree in Psychology from a recognized institution is required. - Must be registered with the appropriate professional regulatory body. - Applied Suicide Intervention Skills Training (ASIST) or other crisis management/response training is an asset. EXPERIENCE:- At least one year of experience providing direct support to clients in an office, agency or organization that provides mental health support services to individuals is required. - Experience working with individuals from different cultures and generations is required. - Experience working in a post-secondary institution with students is preferred. - Experience working with persons in emotional distress is required. Experience working within the disability community is an asset. - Experience in supervising students/others is an asset as is experience presenting to groups. -Experience in liaising/consulting across professional disciplines is an asset.- An acceptable equivalent combination of education and experience may be considered. SKILLS AND ABILITIES:- Strong understanding of the differences between various forms of assessment (learning disabilities, ADD/ADHD, psychiatric, or psychodiagnostic assessments) is required.- Highly proficient interpersonal communication (verbal and written) including conflict management and resolution skills is required. - Must be able to work well as a team member. - Must be able to work well under pressure and effectively handle a variety of tasks. - Must be able to listen attentively to the story/situation of the student, absorb their information, and repackage their situation in a manageable way providing information and resources on how to help.- Strong time management and organizational skills and excellent attention to detail is required.- Ability to maintain a calm presence in moments of high stress/anxiety. - Ability to exhibit a calm, attentive, and welcoming presence when meeting with students. - Ability to work independently and with minimum direction is required.- Ability to effectively respond to issues as they arise, actively problem solve and prioritize tasks is required. - The ability to deal with all levels of staff, student and members of the general public in a warm, tactful, polite, respectful and competent manner is required. - A knowledge of referral processes and local resources is essential and the ability to develop, facilitate, and evaluate mental health outreach programming is an asset.- Satisfactory work record, including satisfactory attendance and punctuality, is required. OTHER JOB RELATED QUALIFICATIONS:- Knowledge of University of Manitoba policies, procedures and administrative systems is Information :Will be filling two vacancies. The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).