Company : Website Design Valley
Location : Remote (Canada)
Type : Full-Time / Part-Time
About Us :
Website Design Valley is a leading web design and development company, specializing in creating innovative and user-friendly websites for businesses of all sizes.
We pride ourselves on delivering exceptional digital solutions that help our clients succeed online.
Job Description :
We are seeking a motivated and customer-focused Remote Customer Service Representative to join our team. As a key point of contact for our clients, you will be responsible for addressing inquiries, resolving issues, and providing an excellent customer experience.
This is a fully remote position, allowing you to work from anywhere in Canada.
Key Responsibilities :
- Respond promptly to customer inquiries via email, phone, and chat.
- Provide accurate information about our services, products, and processes.
- Resolve customer complaints by investigating problems and offering solutions.
- Assist clients with technical issues, guiding them through troubleshooting steps.
- Collaborate with other departments to ensure client satisfaction.
- Keep records of customer interactions and update CRM systems.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Continuously improve through feedback and professional development.
Qualifications :
- Proven experience as a Customer Service Representative or similar role, preferably in a tech or web design environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Technical aptitude and willingness to learn about our products and services.
- Ability to work independently in a remote setting.
Benefits :
- Competitive salary with performance-based bonuses.
- Flexible work schedule.
- Opportunities for career advancement.
- Comprehensive training and support.
- Paid time off and holidays.
If you’re passionate about helping clients and want to be part of a dynamic team, we’d love to hear from you!
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